At a Glance
- Tasks: Manage properties and ensure neighbourhoods are clean, safe, and welcoming.
- Company: Bromsgrove District Council and Redditch Borough Council, committed to community service.
- Benefits: Generous leave, flexible working, and access to employee discounts.
- Other info: Opportunities for professional development and CIH qualification support.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Minimum Level 2 qualifications and experience in social housing or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
The role involves:
- Managing a portfolio of properties in defined neighbourhoods within the Borough.
- Ensuring the neighbourhoods we manage are clean, healthy, and safe places where people want to live.
- Ensuring that tenancies and leases are effectively and professionally managed in strict accordance with legislation, policy, and procedure.
Key Requirements:
- Take full ownership and accountability for your neighbourhood, acting as a key stakeholder in the local community.
- Take responsibility for addressing reports of anti-social behaviour and ensuring all cases are dealt with diligently through our internal processes.
- Ensure all matters relating to the management of tenancies and leases are dealt with promptly, in accordance with legislation, policy, and procedure whilst ensuring a high degree of integrity and professional standards are always maintained.
Skills & Experience:
- Minimum Level 2 qualifications in subjects relevant to the role.
- Have, be working towards, or willing to work towards CIH qualification Level 3, or other relevant qualifications for the grade, and to maintain CIH annual membership.
- At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience.
Additional Information:
- The Councils offer a range of staff benefits:
- Generous leave entitlements starting at 25 days plus bank holidays (pro-rata).
- Flexible working, where appropriate.
- Employee Assistance Programme.
- Access to employee benefits platform, where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more.
Interviews will take place on 2nd & 3rd July 2026. If this role interests you please use the 'Apply Now' button.
Neighbourhood & Tenancy Officer in Redditch employer: Redditch Borough Council
Woodrow Housing Services is an exceptional employer dedicated to fostering a supportive and community-focused work environment in Redditch. With generous leave entitlements, flexible working options, and a commitment to employee development through CIH qualifications, we empower our staff to make a meaningful impact in the neighbourhoods they serve. Join us to be part of a team that prioritises customer satisfaction and community well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood & Tenancy Officer in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Redditch or Bromsgrove. Attend local events or join online forums to get your name out there and learn about opportunities before they hit the job boards.
✨Tip Number 2
Prepare for the interview by researching the councils' values and recent projects. Show us that you’re not just another candidate; demonstrate how your experience aligns with their mission of improving community services.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for community work and how you handle challenges in tenancy management.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Woodrow Housing Services.
We think you need these skills to ace Neighbourhood & Tenancy Officer in Redditch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood & Tenancy Officer role. We want to see how you can contribute to making our neighbourhoods clean, healthy, and safe!
Showcase Relevant Experience:If you've got experience in social housing or customer-facing roles, shout about it! We love seeing how your past work can translate into success in this position. Don’t forget to mention any specific achievements that demonstrate your ability to manage tenancies effectively.
Be Professional and Personable:While we appreciate a friendly tone, remember to maintain professionalism throughout your application. We’re looking for someone who can handle serious matters like anti-social behaviour with integrity and care, so let that shine through in your writing.
Apply Through Our Website:We encourage you to hit that 'Apply Now' button on our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our councils there!
How to prepare for a job interview at Redditch Borough Council
✨Know Your Neighbourhood
Before the interview, take some time to research the specific neighbourhoods you’ll be managing. Understand the demographics, local issues, and community resources. This will show your potential employer that you’re genuinely interested in making a positive impact.
✨Demonstrate Your Experience
Be ready to discuss your previous experience in the social housing sector or any customer-facing roles. Prepare specific examples of how you've handled challenges, particularly around anti-social behaviour or tenancy management, to highlight your problem-solving skills.
✨Familiarise Yourself with Legislation
Brush up on relevant legislation and policies related to tenancy and lease management. Being able to speak confidently about these topics will demonstrate your professionalism and commitment to maintaining high standards in your work.
✨Showcase Your Community Engagement Skills
Think of ways you’ve engaged with communities in the past. Whether it’s through outreach programmes or resolving conflicts, be prepared to share these experiences. This will illustrate your ability to take ownership and accountability for the neighbourhoods you’ll be working in.
