At a Glance
- Tasks: Manage homelessness cases and provide support to those in need.
- Company: Bromsgrove District Council and Redditch Borough Council, dedicated to community service.
- Benefits: Generous leave, flexible working, and access to employee discounts.
- Other info: Join a compassionate team focused on helping vulnerable individuals.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Level 2 or 3 qualification in homelessness practice and relevant experience.
The predicted salary is between 32000 - 36000 £ per year.
Working Hours: 37
Location: Woodrow housing services and Town Hall Redditch
Closing Date: 30/08/2026
Job Type: Housing
Sector: Local Councils
Business Unit: Redditch
Job Introduction: Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
The role: Manage a wide range of cases, whilst wholeheartedly and positively delivering the Councils statutory homelessness services in accordance with relevant legislation. Provide enabling and supportive customer services that are firmly focused on the prevention and/or relief of homelessness and recovery from abuse. Throughout the applicant's journey through the service ensure that all housing solutions are discussed, planned, understood and agreed through a regularly reviewed Personal Housing Plan (PHP) and risk assessment.
Key Requirements:
- Grade 6: Work diligently, effectively and efficiently to bring the case to decision, ensuring close collaboration with the Housing Solutions Team. Deliver the Councils statutory homelessness services in accordance with relevant legislation. Operate a compassionate, empathetic and respectful service that has utmost regard for peoples’ individual vulnerabilities and circumstances. Provide advice in support of victims finding solutions to retain their existing accommodation or secure alternative safe accommodation.
- Grade 7: Take the lead and have oversight of referrals, escalations and allocations of prevention and relief cases by less experienced Officers. Provide customers with housing prevention advice supporting them to sustain their current accommodation or secure alternative accommodation through personalized housing plans. Manage and support less experienced staff with unanticipated demand through emergencies.
Skills & experience:
- Grade 6: Minimum Level 2 qualifications related to homelessness practice. At least 1 year demonstrable experience working in the homelessness or social housing sector.
- Grade 7: A minimum level 3 qualification related to homelessness practice. At least 2 years demonstrable experience specific to the role.
Additional Information: The Councils offer a range of staff benefits including generous leave entitlements starting at 25 days plus bank holidays (pro-rata), flexible working, and access to an Employee Assistance Programme.
Closing date for receipt of completed applications: 30 August 2026 (Midnight)
Homelessness officer in Redditch employer: Redditch Borough Council
Redditch Borough Council is an excellent employer, offering a dynamic work environment where you can make a significant impact on community health and safety. With generous leave entitlements, flexible working arrangements, and a commitment to employee development, this role as Strategic Director provides a unique opportunity to lead a vital service while enjoying a supportive and collaborative culture in Worcestershire.
StudySmarter Expert Advice🤫
We think this is how you could land Homelessness officer in Redditch
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Redditch Borough Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Redditch Borough Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Redditch Borough Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Redditch Borough Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Homelessness officer in Redditch
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Redditch Borough Council:Before hitting send, make sure to tailor your application specifically to Redditch Borough Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Redditch Borough Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
