At a Glance
- Tasks: Lead a team to prevent homelessness and support vulnerable individuals in the community.
- Company: Redditch Borough Council, dedicated to delivering life-changing services.
- Benefits: Generous leave, flexible working, pension, and access to exclusive discounts.
- Other info: Join a supportive team focused on compassion and continuous improvement.
- Why this job: Make a real difference in people's lives while shaping housing solutions.
- Qualifications: Five years in homelessness services with managerial experience and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you passionate about preventing homelessness, supporting vulnerable people, and leading teams to deliver life‑changing services? Redditch Borough Council is looking for a committed and experienced Homelessness Manager to lead our frontline homelessness service and help shape the future of housing solutions in the borough.
As our Homelessness Manager, you will play a central role in delivering statutory homelessness services under the Housing Act 1996 (Part VI & VII), the Homelessness Reduction Act 2017, the Domestic Abuse Act 2021 and associated legislation. You’ll provide leadership, technical guidance, and operational oversight to ensure we deliver a fair, compassionate, and effective customer‑focused service. You will support the Strategic Housing Services Manager and work collaboratively with the Housing Solutions Manager, and wider service managers, to ensure your teams deliver a seamless customer service to deliver prevention‑focused outcomes. This is an opportunity to directly influence service development, performance, culture, and partnership working at both operational and strategic levels.
Key Responsibilities
- Lead, manage and inspire the Homelessness Team Leader, Homelessness Officers and wider team members.
- Ensure the professional, compliant, and customer‑centred delivery of statutory homelessness functions.
- Provide expert technical advice on homelessness legislation, guidance, and case law.
- Lead on performance management, reporting, and quality assurance to drive continuous improvement.
- Manage budgets related to homelessness services, temporary accommodation, and Homelessness, Rough Sleeping and Domestic Abuse Grant.
- Oversee SWEP processes, out‑of‑hours homelessness services, and partnership arrangements.
- Advise Councillors on the delivery of the service at an operational and strategic level.
- Ensure services are delivered with compassion, empathy, respect and high regard for safeguarding and vulnerability.
- Contribute to service development, policy implementation and system improvements, including IT systems management.
About You
We’re looking for someone who brings leadership, technical expertise, and a genuine passion for supporting people in crisis. You will have:
- At least five years’ experience in homelessness or housing advice services, including two years’ experience at a managerial level.
- Extensive knowledge of homelessness legislation and the ability to make legally robust decisions.
- Demonstrable experience managing staff, delivering high‑quality customer services, and driving performance improvement.
- Experience controlling budgets and working within a political environment.
- Strong communication, resilience, problem‑solving, and people‑management skills.
Additional Information
- Pension
- Generous leave entitlements starting at 25 days plus bank holidays (pro‑rata)
- Flexible working, where appropriate
- Employee Assistance Programme
- Access to employee benefits platform, where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more.
Closing date: 12 July 2026.
We are an equal opportunities employer and welcome applications from all Sections of the Community.
Homelessness Manager in Redditch employer: Redditch Borough Council
Redditch Borough Council is an exceptional employer dedicated to making a meaningful impact in the community by preventing homelessness and supporting vulnerable individuals. With a strong focus on employee well-being, we offer generous leave entitlements, flexible working arrangements, and access to an employee benefits platform, fostering a supportive and collaborative work culture. As a Homelessness Manager, you will have the opportunity to lead a passionate team, influence service development, and grow professionally while making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Homelessness Manager in Redditch
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Redditch Borough Council.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Redditch Borough Council.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Redditch Borough Council.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Redditch Borough Council. Apply directly through us to stand out!
We think you need these skills to ace Homelessness Manager in Redditch
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Redditch Borough Council. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Homelessness Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Redditch Borough Council
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Redditch Borough Council. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
