At a Glance
- Tasks: Provide financial advice and support to help customers achieve independence.
- Company: Bromsgrove District Council and Redditch Borough Council, focused on community impact.
- Benefits: Generous leave, flexible working, pension, and employee discounts.
- Other info: Join a supportive team with opportunities for growth and innovation.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in Maths and English or relevant experience in Benefits.
The predicted salary is between 22950 - 28050 £ per year.
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer-driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
Redditch Borough Council and Bromsgrove District Council are looking to fill one post in their busy shared service Financial Support Team. The role is to provide support and advice, and identify opportunities, to help customers improve their financial independence. This is currently undertaken over the telephone although there may be a future requirement to deliver this support face to face. The post will also include some low-level processing of Housing Benefits, Council Tax Support, and Essential Living Fund Support claims.
Key Requirements
- To provide accurate and appropriate advice and support to customers in response to their queries.
- To ensure the provision of excellent customer care throughout the service.
- To ensure the correct information is gathered, and entered onto relevant systems, to assess claims and requests for support in accordance with policies and guidance.
- To ensure that take up of benefit and other support is encouraged.
- To support the strategic purpose to help customers become financially independent by understanding and assessing customer needs.
- To help customers to access the support they need to meet their needs.
Skills & experience
We are looking for a customer-focused individual with experience of using a variety of ICT systems and a willingness to develop new and innovative working practices. Applicants should be educated to GCSE level (4-9) or equivalent, including Maths and English, or possess demonstrable work-related experience in the field of Benefits (Housing Benefit & Council Tax Reduction Scheme).
Additional Information
The Councils offer a range of staff benefits: pension, generous leave entitlements starting at 25 days plus bank holidays (pro-rata), flexible working, where appropriate, Employee Assistance Programme, access to employee benefits platform, where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more.
Closing date for completed applications: 22 November 2026 (Midnight). Interviews will be held week commencing 30 November 2026.
Financial Support Advisor in Redditch employer: Redditch Borough Council
Bromsgrove District Council is an excellent employer, offering a supportive work culture that prioritises community impact and employee well-being. With generous leave entitlements, flexible working options, and access to an employee benefits platform, staff are encouraged to grow professionally while contributing to meaningful economic development initiatives in the vibrant Bromsgrove area. Join us to make a real difference in local communities while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Support Advisor in Redditch
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Redditch Borough Council. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Financial Support Advisor in Redditch
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Redditch Borough Council.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Redditch Borough Council's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Redditch Borough Council
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Redditch Borough Council.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Redditch Borough Council will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Redditch Borough Council employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
