At a Glance
- Tasks: Lead a dynamic team to deliver fair and transparent housing service charges.
- Company: Join Redditch Borough Council, committed to community-driven housing services.
- Benefits: Enjoy generous leave, flexible working, and exclusive employee discounts.
- Other info: Be part of a growing service with excellent career progression opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in housing management and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Working Hours: 37
Location: Housing Services, Woodrow Centre, Woodrow.
Closing Date: 29/06/2026
Job Type: Housing
Sector: Local Councils
Business Unit: Redditch
Job Introduction
Situated in North Worcestershire, Redditch Borough Council is responsible for providing housing services to our tenants and leaseholders. We are committed to being a customer‑driven organisation, with communities at the heart of everything we do, and a strong focus on continuous improvement. Are you ready to be part of something new, meaningful, and impactful? We are creating a dedicated Charges Team to deliver fair, transparent, and legally compliant service charges and income services for our residents. This is an exciting opportunity to join a growing service and make a real difference to our communities.
We are looking for a Charges Team Leader to support the Housing Income Manager in shaping the service. You will play a key role in delivering statutory service charges, recharges, and income recovery services for tenants and leaseholders, ensuring compliance with housing legislation and best practice.
Responsibilities
- Leading and managing the Charges Team and driving performance.
- Deliver accurate and transparent service charges, supporting income collection to maximise Housing Revenue Account performance.
- Ensure compliance with relevant legislation and consultation requirements while providing excellent customer service to residents.
Qualifications
We are looking for someone with knowledge of housing service charges and income management with strong analytical and problem‐solving skills. You will have the ability to interpret and apply legislation with excellent communication and customer service skills. You should hold a minimum level 3 qualification related to housing management and social housing practices with at least 3 years’ experience specific to the role or with transferable skills within the social housing sector. You will also have at least 2 years’ recent experience in a senior or managerial role with the ability to work collaboratively in a fast‑paced environment.
The Council offers a range of staff benefits, including:
- Generous annual leave, starting at 25 days plus bank holidays (pro rata)
- Flexible working arrangements, where appropriate
- Employee Assistance Programme
- Access to an employee benefits platform offering high‑street, leisure and holiday discounts, salary sacrifice schemes and more.
Charges Team Leader in Redditch employer: Redditch Borough Council
Redditch Borough Council is an excellent employer, dedicated to fostering a supportive and community-focused work environment. With generous annual leave, flexible working arrangements, and a commitment to employee growth, we empower our staff to make a meaningful impact in the housing sector. Join us at the Woodrow Centre, where you can contribute to shaping vital services for our residents while enjoying a range of benefits designed to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Charges Team Leader in Redditch
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Redditch Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Redditch Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Charges Team Leader in Redditch
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Redditch Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Redditch Borough Council
✨Get to Know Public Sector Values
Before your interview with Redditch Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Redditch Borough Council.
