At a Glance
- Tasks: Lead a team to ensure efficient scheduling of repairs and maintenance services.
- Company: Bromsgrove District Council and Redditch Borough Council, focused on community impact.
- Benefits: Generous leave, flexible working, pension, and employee discounts.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: 2 years' experience in admin or technical roles; strong IT and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer‑driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
We are looking for a Business Support Supervisor to join our Repairs & Maintenance service. This is a key operational role responsible for leading our Business Support Officers/Schedulers and ensuring the smooth, efficient scheduling of responsive repairs and planned maintenance across the borough. You will play a central part in managing our new Housing Management System, supporting workforce scheduling, appointment management and performance monitoring.
Key Requirements- Leading, supervising and developing a team of Business Support Officers/Schedulers.
- Overseeing the scheduling of responsive repairs and planned maintenance, ensuring operatives are allocated effectively.
- Monitoring daily workloads, rescheduling appointments and ensuring repairs are completed within target timescales.
- Acting as a key point of contact for Customer Services regarding repairs enquiries.
- Ensuring accurate use of IT systems, maintaining up‑to‑date records and producing performance reports.
- Liaising with operatives, supervisors, contractors and tenants to coordinate access and resolve issues.
- Managing customer enquiries and complaints in line with council policies.
- Supporting continuous improvement by reviewing processes and identifying efficiencies.
- Conducting 1:1s, appraisals and addressing performance issues where required.
- Ensuring compliance with customer care standards, health and safety and data protection requirements.
- At least 2 years’ experience in an administrative or technical environment (social housing desirable).
- Experience supervising, motivating or leading staff.
- Strong IT skills, including databases, scheduling systems and Microsoft Office.
- Excellent communication and customer service skills, including handling complaints.
- Ability to analyse data, produce reports and support performance monitoring.
- Strong organisational skills with the ability to prioritise and manage competing demands.
- GCSE Maths and English (Grade C or above) or equivalent.
- NVQ Level 3 in Customer Services or Business Management (desirable).
- Pension
- Generous leave entitlements starting at 25 days plus bank holidays (pro‑rata)
- Flexible working, where appropriate
- Employee Assistance Programme
- Access to an employee benefits platform (discounts for high street shops, leisure, holidays, salary sacrifice schemes and more)
Interview date to be confirmed by the Repairs & Maintenance Management Team.
Need further information on the duties of this post? Please contact Mike Walsh (Recruiting Manager) at mike.walsh@bromsgroveandredditch.gov.uk.
Experiencing difficulties when applying online? Please contact HR at recruitment@bromsgroveandredditch.gov.uk.
If this role interests you, please select the ‘Apply Now’ button.
Business Support Supervisor (R&M) in Redditch employer: Redditch Borough Council
Bromsgrove District Council and Redditch Borough Council offer a supportive and dynamic work environment, prioritising customer service and community impact. As a Business Support Supervisor, you will benefit from generous leave entitlements, flexible working options, and opportunities for professional development, all while contributing to meaningful improvements in local housing services. Join a team that values collaboration, innovation, and continuous improvement, making a real difference in the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Supervisor (R&M) in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in social housing or local councils. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the council's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in making a difference in the community.
✨Tip Number 3
Practice common interview questions with a mate. Focus on your leadership experience and how you’ve handled customer complaints. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re keen and know where to find the right opportunities.
We think you need these skills to ace Business Support Supervisor (R&M) in Redditch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in supervising teams and managing schedules. We want to see how your skills align with the role of Business Support Supervisor!
Show Off Your IT Skills:Since strong IT skills are a must, don’t forget to mention your experience with databases and scheduling systems. We love seeing candidates who can confidently navigate technology to improve processes.
Highlight Customer Service Experience:As this role involves handling customer enquiries and complaints, share examples of how you've successfully managed customer interactions in the past. We’re all about putting customers at the heart of what we do!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Redditch Borough Council
✨Know Your Stuff
Make sure you understand the role of a Business Support Supervisor in the Repairs & Maintenance service. Familiarise yourself with the key responsibilities, like scheduling repairs and managing customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be ready to discuss your experience in leading and motivating staff. Prepare examples of how you've successfully managed a team in the past, focusing on how you handled challenges and improved performance.
✨Brush Up on IT Skills
The job requires strong IT skills, especially with databases and scheduling systems. Before the interview, review any relevant software you’ve used and be prepared to discuss how you’ve utilised technology to improve efficiency in your previous roles.
✨Prepare for Customer Service Scenarios
As a key point of contact for customer services, you'll need to demonstrate excellent communication skills. Think of specific instances where you've handled complaints or resolved issues effectively. This will show your ability to maintain high customer care standards.
