At a Glance
- Tasks: Support administration of service charges and assist with tenant debt recovery.
- Company: Redditch Borough Council provides housing services in North Worcestershire.
- Benefits: Enjoy 25 days of leave plus bank holidays and flexible working options.
- Other info: Position based at the Woodrow Centre, Redditch.
- Why this job: Join a new Charges Team making a meaningful impact in the community.
- Qualifications: A level 2 qualification and at least 12 months experience in a similar role required.
The predicted salary is between 30000 - 40000 £ per year.
Situated in North Worcestershire, Redditch Borough Council is responsible for providing housing services to our tenants and leaseholders. We are committed to being a customer‑driven organisation, with communities at the heart of everything we do, and a strong focus on continuous improvement.
We are creating a dedicated Charges Team to deliver fair, transparent, and legally compliant service charges and income services for our residents. This is an exciting opportunity to join a growing service and make a real difference to our communities.
We are looking for a Charges Advisor to provide administrative support to Charges Officers and the Team Leader. We are seeking a proactive and detail‑oriented individual to support the delivery of our Housing Income Service, with a focus on service charges, leaseholder consultation, and income recovery.
Key Responsibilities- Support the administration of service charges to tenants and leaseholders, including annual rent and service charge setting
- Assist with Section 20 consultations, recharges, and former tenant debt recovery
- Handle customer enquiries and complaints professionally, ensuring a high‑quality service
- Maintain accurate records and produce reports to support decision‑making
- Investigate discrepancies and process adjustments, credits, and refunds
- Work collaboratively with internal teams and external partners to ensure effective service delivery
- Contribute to continuous improvement and ensure compliance with legislation and best practice
You will have strong numerical and analytical skills with excellent attention to detail. Experience handling financial data and customer enquiries. Knowledge of housing income, service charges, or debt recovery. Ability to manage multiple priorities and meet deadlines with strong communication and customer engagement skills. A level 2 qualification in subjects relevant to the role and at least 12 months experience in a similar relevant role.
Benefits- pension
- generous leave entitlements starting at 25 days plus bank holidays (pro‑rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform, where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
Charges Advisor employer: Redditch Borough Council
Redditch Borough Council offers a supportive environment with a focus on continuous improvement. Located in North Worcestershire, employees enjoy benefits like a pension and access to an employee benefits platform. Join a dedicated team committed to delivering fair and transparent housing services.
