At a Glance
- Tasks: Lead technical investigations and support advertisers in optimising their campaigns.
- Company: Join Reddit, a vibrant community with millions of active users and open conversations.
- Benefits: Enjoy flexible vacation, mental health support, and a generous parental leave policy.
- Other info: Be part of a diverse team shaping the future of digital advertising.
- Why this job: Make a real impact in the advertising world while working with cutting-edge technology.
- Qualifications: 7+ years in technical solutions or ad technology, with strong communication skills.
The predicted salary is between 75600 - 92400 £ per year.
Reddit is a community of communities built on shared interests, passion, and trust. As Reddit continues to scale its advertising business, we’re looking for a Senior Technical Solutions Manager based in London to help drive the success of Reddit Ads across the region. This is a senior individual contributor role that works across the Reddit Ads product portfolio, with particular expertise in app advertising technologies.
You’ll act as a trusted technical advisor to advertisers, agencies, partners, Sales, Product, Engineering, and regional go-to-market teams. You’ll lead complex investigations across campaign creation, delivery, measurement, reporting, APIs, integrations, funding, account access, and third-party reporting. You’ll also translate recurring technical issues and customer feedback into product improvements, scalable guidance, and more effective operating processes. This role is expected to work from the London office 1–2 days per week.
Responsibilities:
- Lead complex technical investigations: Diagnose and resolve ambiguous advertiser and partner issues across Ads Manager, campaign creation, targeting, ad experiences, delivery, pacing, auctions, reporting, measurement, Business Manager, asset sharing, funding instruments, credit lines, account access, APIs, integrations, MMP and SKAN workflows, validation requests, and third-party reporting discrepancies.
- Advise customers and partners: Act as a trusted technical advisor, translating business objectives into practical recommendations across implementation, measurement, troubleshooting, and platform usage.
- Manage escalations end to end: Triage urgent and revenue-impacting issues, coordinate the appropriate Product and Engineering stakeholders, maintain clear communication, and drive resolution against agreed service expectations.
- Apply structured technical analysis: Use logs, data, APIs, event payloads, developer tools, documentation, and reproducible test cases to isolate root causes and distinguish between configuration issues, integration failures, measurement discrepancies, and product defects.
- Influence product and engineering priorities: Identify recurring technical issues, regional friction points, and operational gaps. Turn findings into clear business narratives, evidence-based recommendations, and actionable roadmap feedback.
- Support product quality and launches: Partner with Product and Engineering to test new features, validate advertiser workflows, identify risks before launch, and improve technical readiness.
- Create scalable solutions: Convert recurring issues into runbooks, documentation, enablement, tooling, and automation that reduce repeat investigations and improve the customer experience.
- Improve AI-assisted support workflows: Help manage and refine AI-enabled support flows, ensuring that outputs are accurate, well governed, and aligned with Reddit Ads processes.
- Build structure in a growing function: Identify support gaps, establish repeatable processes, strengthen relationships across teams, and help shape how EMEA Technical Solutions operates.
- Represent EMEA Technical Solutions: Share regional customer impact and technical insights with global Technical Solutions, Sales, Product, Engineering, and go-to-market leadership.
- Participate in on-call support: Join a senior rotation supporting critical, revenue-blocking platform issues.
Qualifications:
- 7+ years of experience in technical solutions, solutions engineering, ad technology, digital advertising, measurement, integrations, or a related customer-facing technical role.
- Deep understanding of digital advertising ecosystems, including campaign setup, targeting, delivery, pacing, bidding or auction dynamics, reporting, attribution, measurement, and advertiser troubleshooting.
- Strong expertise in mobile app advertising, including app event instrumentation, SDK and MMP configuration, attribution flows, SKAN, and app campaign diagnostics.
- Hands-on experience with REST APIs and technical integrations, including reading API documentation, testing endpoints, analysing request and response payloads, and troubleshooting authentication and permission issues.
- Experience using logs, data analysis, developer tools, and reproducible test cases to investigate technical issues.
- Working knowledge of web technologies and digital protocols, including JavaScript, HTML, CSS, APIs, feeds, and XML.
- Ability to prioritise customer impact, revenue risk, urgency, and scalable solutions in ambiguous situations.
- Excellent written and verbal communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
- Experience partnering effectively with Sales, Product, Engineering, Support, and external technology providers.
- Demonstrated ability to operate independently, lead through influence, and create structure in a developing function.
- BA/BS Degree.
Benefits:
- Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support.
- Family Planning Support.
- Gender-Affirming Care.
- Mental Health & Coaching Benefits.
- Group Personal Pension Scheme with Employer match.
- Private Medical and Dental Scheme.
- Income Replacement Programs.
- Bike to Work scheme.
- Flexible Vacation & Paid Volunteer Time Off.
- Generous Paid Parental Leave.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
Senior Technical Solutions Manager in London employer: Reddit
Reddit is an exceptional employer that fosters a vibrant and inclusive work culture, where community engagement and innovation are at the forefront. As a Community Manager, you will have the unique opportunity to shape local communities in France while collaborating with diverse teams across the globe, all within a supportive environment that prioritises employee growth and development. With a commitment to diversity and equal opportunity, Reddit empowers its employees to make a meaningful impact in the digital landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Solutions Manager in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Reddit and show them what you can bring to the table.
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Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Reddit are looking for.
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Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Reddit on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Reddit. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Senior Technical Solutions Manager in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Reddit. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Reddit:Show us that you’ve done your homework! In your application, briefly mention what you admire about Reddit’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Reddit
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Reddit will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
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✨Be Ready for Scenario-Based Questions
At Reddit, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
