At a Glance
- Tasks: Onboard new Mid-Market clients and optimise their campaigns for success on Reddit.
- Company: Join Reddit, a vibrant community with over 126 million daily active users.
- Benefits: Enjoy flexible vacation, mental health support, and a generous parental leave policy.
- Other info: Be part of a diverse team committed to innovation and client partnerships.
- Why this job: Make an impact by helping brands thrive in the dynamic world of social media.
- Qualifications: 4+ years in client success or account management, with strong analytical skills.
The predicted salary is between 45000 - 55000 £ per year.
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information.
You are the critical success driver for new Mid-Market clients on Reddit. Your mission is to rapidly onboard new accounts, establish a clear Test & Learn roadmap, drive campaign optimization, and achieve core client goals within the first six months. By proving the value of the platform and ensuring our clients are set up to succeed on Reddit, and identifying early upsell opportunities, you will ensure clients are in a rapid scaling mode before graduating them seamlessly to the Account Executive team.
Key Responsibilities
- Client Onboarding & Strategy: Lead the process of them activating on Reddit for the first time by supporting them with the Business Manager and initial campaign creation processes.
- Performance Optimization & Goal Attainment: Proactively analyze campaign performance data, implement a continuous Test & Learn roadmap (e.g., A/B testing creative, audience segmentation), and provide data‑backed recommendations to help clients beat their initial goals.
- Upsell & Revenue Scaling: Identify and secure scaling opportunities within the first two quarters by demonstrating clear ROI, leading to expanded budgets and seamless transition to the Goods team.
- Cross‑Functional Collaboration: Collaborate closely with internal teams to ensure clients are onboarded to Reddit effectively by submitting tickets to troubleshoot issues, and improve their set up and performance.
- Graduation Readiness: Ensure all clients meet clearly defined Success Criteria and are positioned for high growth before formally transitioning them to the Goods Account Executive.
- Monitor and analyze client account performance: The ability to articulate complex data stories in simple language to customers via meetings, presentations and emails.
- Organic and paid: Introduce and upskill new advertisers on Reddit Pro and Reddit’s organic best practices, and create a journey for them to run across organic and paid successfully.
What You’ll Bring
- 4+ years experience in a Client Success, Account Management, or Media Planning/Strategy role, preferably within a digital advertising, social media or performance marketing environment.
- Strong analytical skills, excellent communication, high attention to detail, and an organised, methodical and proactive approach to working with a high volume of clients and internal teams.
- Proficient in using data and working with Excel to provide insights, optimization recommendations and prove ROI.
- Expertise in Test & Learn and Measurement Lift methodologies and creating structured learning agendas for clients.
- Solid understanding of customer marketing funnel and traditional marketing ecosystem.
- Understanding of digital measurement, tracking fundamentals and mobile measurement partners.
- Tenacious and proactive approach to working through product, process, and client challenges.
- Demonstrated ability to cultivate strong relationships with external partners.
- A passion for social media, insights, client success and partnerships.
Benefits
- Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support.
- Family Planning Support.
- Gender‑Affirming Care.
- Mental Health & Coaching Benefits.
- Group Personal Pension Scheme with Employer match.
- Private Medical and Dental Scheme.
- Income Replacement Programs.
- Bike to Work scheme.
- Flexible Vacation & Paid Volunteer Time Off.
- Generous Paid Parental Leave.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
Acquisition Account Manager, Mid-Market EMEA employer: Reddit
Reddit is an exceptional employer that fosters a vibrant and inclusive work culture, allowing remote Content Strategists to thrive in a dynamic environment. With a strong emphasis on employee growth and development, team members are encouraged to explore their passions and contribute to meaningful conversations that resonate with millions. The unique advantage of working at Reddit lies in its commitment to authenticity and community engagement, making it a rewarding place for those looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Acquisition Account Manager, Mid-Market EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Reddit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Reddit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Acquisition Account Manager, Mid-Market EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Reddit:Your cover letter is your chance to shine! Tell us why you want to work at Reddit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Reddit!
How to prepare for a job interview at Reddit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
