At a Glance
- Tasks: Manage vendor operations and streamline ad review processes for efficient campaign launches.
- Company: Join Reddit, a vibrant community platform with millions of active users.
- Benefits: Enjoy flexible vacation, health benefits, and a supportive work environment.
- Other info: Hybrid role in London with excellent career growth opportunities.
- Why this job: Be part of a dynamic team transforming sales processes in a fast-paced tech environment.
- Qualifications: 5+ years in operations, strong communication skills, and a knack for problem-solving.
The predicted salary is between 60000 - 80000 £ per year.
Reddit is a community of communities, built on shared interests, passion, and trust. It is home to the most open and authentic conversations on the internet, with over 100,000 active communities and approximately 126 million daily active unique visitors.
We’re looking for a vendor operations program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity.
In this role, you will ensure we run efficient ad review processes to reduce delays that can impact campaign launches and delivery. You will serve as a bridge between Sales, offshore vendor teams, and cross‑functional partners (Ads Policy) to resolve time‑sensitive escalations, remove friction, and create a seamless experience for advertisers and sellers. You should be organized, action‑oriented, and comfortable working in a tactical, queue‑based environment.
Location: Hybrid. London, UK
Responsibilities
- Oversee day‑to‑day vendor operations: Monitor KPIs, SLAs, quality metrics, and agent output to help ensure ad review work is executed consistently and efficiently.
- Manage vendor relationships: Serve as a primary point of contact for vendor partners, build strong working relationships, conduct regular business reviews, and address operational or performance issues as they arise.
- Own sales escalations: Act as an escalation point for time‑sensitive, complex ad review issues affecting Sales and advertisers, and turn recurring themes into actionable insights that improve processes over time.
- Strengthen escalation and quality controls: Support clear escalation paths and quality control processes for ad review, and help ensure teams are working against well‑defined standards.
- Translate policy into execution: Turn policy guidelines into clear enforcement checks, training, and workflow documentation for the Ad Review team.
- Improve operational workflows: Refine and optimize vendor workflows so process steps are clearly documented and teams have the guidance they need to execute well.
- Drive efficiency at scale: Identify and implement practical improvements that increase efficiency, quality, and scale within vendor‑supported ad review operations.
- Serve as a workflow subject‑matter expert: Support cross‑functional teams by communicating partner needs and helping inform process, product, or tooling improvements.
- Partner cross‑functionally: Meet regularly with Sales Managers and key cross‑functional partners, including Ads Policy, Ads Product & Engineering, and Safety, to ensure the program is meeting current business needs and to gather and action feedback.
- Surface actionable insights: Share clear insights with leaders on trends, patterns, and areas for improvement across the ad review operation.
Required Qualifications
- 5+ years of experience in an operations role, preferably in advertising, tech, social media, or a similarly fast‑paced environment.
- Experience managing vendor operations teams that support ad review, sales or support functions.
- Process‑oriented, with experience in standardizing and optimizing internal processes.
- Strong communication and negotiation skills, especially with senior stakeholders.
- Comfortable operating in a fast‑paced and evolving work environment.
- Able to manage time efficiently and navigate ambiguity.
- Action‑oriented and able to break down complex strategies into an actionable plan.
- Strong analytical and problem‑solving skills.
Benefits
- Group Personal Pension Scheme with Employer match
- Private Medical and Dental Scheme
- Income Replacement Programs
- Family Planning Support
- Gender‑Affirming Care
- Mental Health & Coaching Benefits
- Bike to Work scheme
- Flexible Vacation & Reddit Global Days Off
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
Program Manager, Vendor Operations employer: Reddit, Inc.
Reddit is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to engage in meaningful conversations and contribute to a community-driven platform. With a strong focus on employee growth, Reddit offers comprehensive benefits including a Group Personal Pension Scheme, private medical and dental coverage, and flexible vacation policies, all while promoting a healthy work-life balance in a hybrid London setting. Joining Reddit means being part of a dynamic team that values innovation and collaboration, making it an ideal place for those looking to make a significant impact in the tech and advertising space.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager, Vendor Operations
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or even Reddit itself. Join relevant groups, participate in discussions, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. Reddit thrives on community and authenticity, so think about how you can showcase your passion for these aspects during your chat. Bring examples of how you've fostered collaboration in past roles!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in vendor operations and how you’ve tackled challenges in fast-paced environments. This will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged. So, get that application in and show us what you’ve got!
We think you need these skills to ace Program Manager, Vendor Operations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in vendor operations and ad review processes. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves managing relationships with vendors and cross-functional teams, it’s crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you successfully navigated complex discussions or resolved issues.
Be Action-Oriented:We love candidates who are proactive! In your application, share specific instances where you took initiative to improve processes or drive efficiency. This will show us that you’re ready to hit the ground running in a fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Reddit, Inc.
✨Know Your Stuff
Before the interview, dive deep into Reddit's operations and vendor management. Familiarise yourself with their ad review processes and how they optimise workflows. This will show that you're not just interested in the role but also understand the company's mission and challenges.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing vendor operations and improving processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating complex ideas simply and clearly. Be ready to discuss how you've navigated challenging conversations with stakeholders and how you’ve turned feedback into actionable insights.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the current challenges the GTM Excellence team faces or how success is measured in the vendor operations role. This shows your genuine interest and helps you gauge if the role is the right fit for you.
