Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic IT support team to deliver exceptional user experiences.
- Company: Join ZIGUP, a top mobility solutions provider in the UK.
- Benefits: Competitive salary, generous annual leave, and extensive wellbeing services.
- Why this job: Make a real impact by enhancing user satisfaction and team performance.
- Qualifications: 2+ years managing an IT Service Desk with strong leadership skills.
- Other info: Access professional development resources and exclusive employee benefits.
The predicted salary is between 36000 - 60000 £ per year.
Location: Peterlee
Are you a proactive leader with a passion for delivering top-notch IT support? Do you thrive in dynamic environments and excel at bringing out the best in your team? We’re looking for an IT Service Lead to drive the performance of our dedicated site-based User Services team, ensuring every user has a seamless experience. As our IT Service Lead, you’ll be the backbone of our IT support, overseeing daily operations and collaborating with leaders across our group sites. Your role will be instrumental in creating a high-performing team environment that consistently exceeds expectations, manages escalations smoothly, and enhances user satisfaction.
What You’ll Do:
- Deliver an exceptional colleague experience, resolving user issues at first contact whenever possible.
- Lead, coach, mentor and develop team members to elevate their skills and performance.
- Plan and balance short-term tasks while ensuring alignment with broader goals.
- Manage rotas, shifts, and performance metrics to guarantee 24/7 service availability.
- Champion best practices and process improvements to streamline and elevate service delivery.
Benefits:
- Competitive salary based on experience.
- Annual Leave: Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year.
- Pension: Employer contributions of 5%.
- Financial Benefits: Free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1 per referral), and our Benefits App with discounts and cashback at top retailers.
- Wellbeing & Lifestyle Services: Access to our colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
- Professional Development: Access to thousands of courses, skill tests, and learning paths to enhance your career.
- Motoring Benefits: Exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream: A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice, and offers discounts on shopping.
About You:
- You have a minimum of 2 years proven experience of managing a high energy IT Service Desk, with the ability to inspire and guide a technical team.
- You’re driven to provide exceptional service and can turn customer issues into positive experiences.
- You have exceptional time-management and prioritisation abilities to keep the team running smoothly, even during peak times.
- You have experience in implementing new processes and driving continuous improvement.
- You have knowledge of industry standards and best practices for IT Service Desk operations.
About Us:
ZIGUP is a leading integrated mobility solutions provider. We’re trusted by many of the UK’s leading insurance and leasing companies, fleet operators, OEMs and blue-chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance. Our Purpose? Keeping customers moving, smarter. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.
IT Service Lead in Peterlee employer: Redde Northgate plc
Contact Detail:
Redde Northgate plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Lead in Peterlee
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've led teams or improved service delivery. Use real-life scenarios to demonstrate your problem-solving abilities and leadership style.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace IT Service Lead in Peterlee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Lead role. Highlight your experience in managing IT service desks and any leadership roles you've held. We want to see how you can inspire and guide a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional IT support and how your skills align with our goals at ZIGUP. Let us know what makes you the perfect fit!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Share specific examples of how you've improved service delivery or led successful projects. We love seeing results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar. We can’t wait to hear from you!
How to prepare for a job interview at Redde Northgate plc
✨Know Your Stuff
Make sure you brush up on your IT Service Desk knowledge. Understand the latest industry standards and best practices, as well as any specific tools or technologies mentioned in the job description. This will show that you're not just a good fit for the role, but also genuinely interested in the field.
✨Showcase Your Leadership Skills
As an IT Service Lead, you'll need to inspire and guide your team. Prepare examples of how you've successfully led teams in the past, focusing on coaching, mentoring, and driving performance. Be ready to discuss how you handle escalations and improve team dynamics.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've turned customer issues into positive experiences. Be prepared to share these stories during your interview, highlighting your proactive approach and ability to resolve issues at first contact. This will illustrate your commitment to delivering exceptional service.
✨Align with Company Values
Familiarise yourself with ZIGUP's mission and values. During the interview, express how your personal values align with theirs, especially regarding agility, expertise, and reliability. This connection can set you apart from other candidates and show that you're a great cultural fit.
