Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers and brokers, providing top-notch service in insurance products.
- Company: Join a dynamic team focused on delivering exceptional customer experiences in the insurance sector.
- Benefits: Enjoy flexible working options, career development opportunities, and a supportive team environment.
- Why this job: Be the first point of contact, making a real impact while growing your skills in a collaborative culture.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Participate in training sessions and contribute to team improvements.
The predicted salary is between 28800 - 43200 £ per year.
Job mission: To provide a high quality of service to both new and existing clients in Private Motor, Household, and Commercial Vehicle insurance products. This can be to either direct customers or Brokers.
Key Tasks & Responsibilities
- As the first point of contact for the company, build a rapport with the Customer / Broker to create a lasting impression whilst considering their needs.
- Ensure they are fully informed on all policy benefits and proactively take steps to ensure we retain their business and to secure new business.
- Support Brokers by responding efficiently and professionally to email or web chat queries.
- Adhere to procedures in place, meet department KPI’s and follow all script questions with accurate data entry whilst maintaining good attention to detail and excellent customer service.
- Help and assist with offline activity (i.e.) coaching new team members, actioning workbasket items or reports.
- Work with your manager to identify and act upon development needs and proactively engage in career planning.
- Identify opportunities to improve work processes and outcomes, and actively participate in improvement initiatives.
- Identify risk within your department if it arises and escalate accordingly.
- Promote cross selling and up sell ancillary products and promote incentives.
- Work collaboratively as part of a team and input suggestions on how to enhance the service the company provides.
- Deal with all customer / Broker queries, take ownership of calls for first call resolution.
- Deal with any anomalies on policies that you come across even if they are not related to the current query.
- Escalate any issues or concerns which customers / Brokers may raise, putting forward suggestions and providing feedback.
- Promote the RedClick ethos for excellent customer service.
- Participate in self-development training and in house training when required and to have a strong understanding of underwriting guides, processes and procedures.
- Actively participate in team meetings escalating any issues or concerns, putting forward suggestions and providing feedback.
- Treat all customers fairly and comply with the data protection policy and all applicable company policies.
- Be committed to promote equality of opportunity in line with the company Equal Opportunity Policy.
- Ad hoc tasks and projects as required.
Call Centre/Broker Agent employer: RedClick Ireland
Contact Detail:
RedClick Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre/Broker Agent
✨Tip Number 1
Familiarise yourself with the insurance products we offer, especially in Private Motor, Household, and Commercial Vehicle insurance. Understanding these products will help you engage confidently with customers and brokers, showcasing your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, particularly in handling customer queries. Role-playing scenarios can be beneficial, as it prepares you for real-life interactions and demonstrates your ability to build rapport with clients.
✨Tip Number 3
Research our company culture and values, especially the RedClick ethos for excellent customer service. Being able to articulate how you align with our values during discussions can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for continuous learning and development. Be prepared to discuss any relevant training or self-development initiatives you've undertaken, as this reflects your commitment to personal growth and aligns with our focus on career planning.
We think you need these skills to ace Call Centre/Broker Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in insurance or call centre roles. Use specific examples that demonstrate your ability to build rapport with clients and handle queries efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention how your skills align with the job responsibilities, such as handling broker queries and promoting ancillary products.
Highlight Key Skills: In your application, emphasise skills like attention to detail, communication, and teamwork. These are crucial for the role, especially when dealing with customer queries and collaborating with team members.
Showcase Your Initiative: Include examples of how you've identified opportunities for improvement in previous roles. This demonstrates your proactive approach and willingness to contribute to the company's success.
How to prepare for a job interview at RedClick Ireland
✨Know Your Products
Familiarise yourself with the Private Motor, Household, and Commercial Vehicle insurance products offered by the company. Being able to discuss these confidently will show your commitment and understanding of the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you built rapport with clients and resolved their issues effectively, as this is crucial for a Call Centre/Broker Agent.
✨Showcase Team Collaboration
Be ready to discuss how you have worked collaboratively in a team environment. Mention any instances where you contributed to team goals or helped improve processes, as teamwork is essential in this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, training opportunities, and performance metrics. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
