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For Companies At a Glance
- Tasks: Engage with customers and brokers, providing top-notch service in insurance products.
- Company: Join a dynamic team focused on delivering exceptional customer experiences in the insurance sector.
- Benefits: Enjoy flexible working options, career development opportunities, and a supportive team environment.
- Why this job: Be the first point of contact, making a real impact while growing your skills in a collaborative culture.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Participate in training and development to enhance your career path.
The predicted salary is between 24000 - 36000 £ per year.
Job mission: To provide a high quality of service to both new and existing clients in Private Motor, Household, and Commercial Vehicle insurance products. This can be to either direct customers or Brokers.
Key Tasks & Responsibilities
- As the first point of contact for the company, build a rapport with the Customer / Broker to create a lasting impression whilst considering their needs.
- Ensure they are fully informed on all policy benefits and proactively take steps to ensure we retain their business and to secure new business.
- Support Brokers by responding efficiently and professionally to email or web chat queries.
- Adhere to procedures in place, meet department KPI’s and follow all script questions with accurate data entry whilst maintaining good attention to detail and excellent customer service.
- Help and assist with offline activity (i.e.) coaching new team members, actioning workbasket items or reports.
- Work with your manager to identify and act upon development needs and proactively engage in career planning.
- Identify opportunities to improve work processes and outcomes, and actively participate in improvement initiatives.
- Identify risk within your department if it arises and escalate accordingly.
- Promote cross selling and up sell ancillary products and promote incentives.
- Work collaboratively as part of a team and input suggestions on how to enhance the service the company provides.
- Deal with all customer / Broker queries, take ownership of calls for first call resolution.
- Deal with any anomalies on policies that you come across even if they are not related to the current query.
- Escalate any issues or concerns which customers / Brokers may raise, putting forward suggestions and providing feedback.
- Promote the RedClick ethos for excellent customer service.
- Participate in self-development training and in house training when required and to have a strong understanding of underwriting guides, processes and procedures.
- Actively participate in team meetings escalating any issues or concerns, putting forward suggestions and providing feedback.
- Treat all customers fairly and comply with the data protection policy and all applicable company policies.
- Be committed to promote equality of opportunity in line with the company Equal Opportunity Policy.
- Ad hoc tasks and projects as required.
Call Centre/Broker Agent employer: RedClick Ireland
Contact Detail:
RedClick Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre/Broker Agent
✨Tip Number 1
Familiarise yourself with the insurance products we offer, especially in Private Motor, Household, and Commercial Vehicle insurance. Understanding these products will help you engage confidently with customers and brokers, showcasing your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, particularly in handling customer queries. Role-playing scenarios can be beneficial, as it prepares you for real-life situations where you'll need to build rapport and provide excellent service.
✨Tip Number 3
Demonstrate your ability to work collaboratively by sharing examples of teamwork from previous experiences. Highlight how you contributed to improving processes or outcomes, as this aligns with our focus on team collaboration and continuous improvement.
✨Tip Number 4
Show your commitment to self-development by mentioning any relevant training or courses you've undertaken. This reflects your proactive approach to career planning, which is something we value highly at StudySmarter.
We think you need these skills to ace Call Centre/Broker Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in call centres or insurance. Use specific examples that demonstrate your ability to build rapport with clients and handle queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the job responsibilities, such as your attention to detail and ability to work collaboratively in a team.
Highlight Key Skills: In your application, emphasise key skills such as communication, problem-solving, and customer service. Provide examples of how you've successfully managed customer interactions or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at RedClick Ireland
✨Know Your Products
Familiarise yourself with the Private Motor, Household, and Commercial Vehicle insurance products. Being able to discuss these confidently will show your potential employer that you are serious about the role and understand the services they offer.
✨Demonstrate Excellent Communication Skills
As a Call Centre/Broker Agent, communication is key. Practice clear and concise responses to common interview questions, and be prepared to demonstrate how you would build rapport with customers and brokers during the interview.
✨Showcase Problem-Solving Abilities
Prepare examples of how you've handled customer queries or resolved issues in the past. Highlight your ability to take ownership of calls and ensure first call resolution, as this is crucial for the role.
✨Emphasise Team Collaboration
Discuss your experience working in teams and how you contribute to a positive team environment. Mention any suggestions you've made in previous roles to improve processes, as this aligns with the company's focus on collaboration and improvement.
