At a Glance
- Tasks: Provide top-notch customer service and support to clients and brokers in a dynamic environment.
- Company: Join a global organisation with a supportive and competitive culture.
- Benefits: Enjoy performance bonuses, health benefits, hybrid working, and employee discounts.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Kickstart your career while helping customers do what they love most.
- Qualifications: 5 GCSEs including English and Maths; experience in sales or customer service is a plus.
The predicted salary is between 30000 - 42000 £ per year.
This is an amazing opportunity to join a global organisation and a team of more than 400 professionals across our offices in Ireland taking care of over 250,000 customers helping them spend more time doing the things they love. We deliver this by placing individual care at the centre of what we do, with immediacy and efficiency. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career for a company who promotes a positive work-life balance and provides excellent rewards and benefits.
Job mission: To provide a high quality of service to both new and existing clients in Private Motor, Household, and Commercial Vehicle insurance products. This can be to either direct customers or Brokers.
Key Tasks & Responsibilities:
- As the first point of contact for the company, build a rapport with the customer / Broker to create a lasting impression whilst considering their needs.
- Ensure they are fully informed on all policy benefits and proactively take steps to ensure we retain their business and to secure new business.
- Support Brokers by responding efficiently and professionally to email or webchat queries.
- Adhere to procedures in place, meet department KPIs and follow all script questions with accurate data entry whilst maintaining good attention to detail and excellent customer service.
- Help and assist with offline activity (i.e.) coaching new team members, actioning workbasket items or reports.
- Work with your manager to identify and act upon development needs and proactively engage in career planning.
- Identify opportunities to improve work processes and outcomes, and actively participate in improvement initiatives.
- Identify risk within your department if it arises and escalate accordingly.
- Promote cross selling and up sell ancillary products and promote incentives.
- Work collaboratively as part of a team and input suggestions on how to enhance the service the company provides.
- Deal with all customer / Broker queries, take ownership of calls for first call resolution.
- Deal with any anomalies on policies that you come across even if they are not related to the current query.
- Escalate any issues or concerns which customers / Brokers may raise, putting forward suggestions and providing feedback.
- Promote the RedClick ethos for excellent customer service.
- Participate in self-development training and in house training when required and to have a strong understanding of underwriting guides, processes and procedures.
- Actively participate in team meetings escalating any issues or concerns, putting forward suggestions and providing feedback.
- Treat all customers fairly and comply with the data protection policy and all applicable company policies.
- Be committed to promote equality of opportunity in line with the company Equal Opportunity Policy.
- Ad hoc tasks and projects as required.
Qualifications: 5 GCSEs or equivalent in Leaving Cert including Grade C or above in English and Maths.
Knowledge & Experience: Previous experience in sales, service, insurance or contact centre or similar environment. Negotiation experience with a proven ability to persuade. Minimum Competency Qualified (desirable).
Competencies: Excellent written and oral communication skills. Self-motivated, persuasive and self-confident. Excellent telephone skills ability to build rapport with a customer over the phone. Excellent listening skills. Excellent computer and system skills. Be flexible, highly organised, able to prioritise, multi-task and process information with high levels of accuracy.
Please note that this role falls within the scope of the Insurance Distribution Directive & Regulation (IDD/IDR). For more information and full details, please contact the HR/People & Organisation team. RedClick is an Equal Opportunity Employer.
Skills: Sales Support, Excellent customer service, Communication (Verbal And Written), Multi-tasking, Negotiation.
Benefits: Performance Bonus, pension, employee discount, health & wellbeing, life insurance, on site parking, hybrid.
Customer Service in Enniskillen employer: RedClick Insurance
Join a dynamic global organisation in Enniskillen, where you will be part of a supportive team dedicated to delivering exceptional customer service. We prioritise work-life balance and offer a hybrid working model, alongside competitive benefits such as performance bonuses, health and wellbeing support, and opportunities for personal growth and career advancement. With a focus on individual care and teamwork, this role is perfect for those looking to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Enniskillen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RedClick Insurance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RedClick Insurance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service in Enniskillen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RedClick Insurance:Your cover letter is your chance to shine! Tell us why you want to work at RedClick Insurance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RedClick Insurance!
How to prepare for a job interview at RedClick Insurance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
