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- Tasks: Provide advanced technical support and troubleshoot complex IT issues.
- Company: Leading London-based IT consultancy firm with a focus on transformational change.
- Benefits: Competitive salary, flexible remote work, and comprehensive benefits package.
- Other info: Opportunity for career growth and collaboration with top professionals.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: 5+ years in technical support with strong problem-solving skills.
The predicted salary is between 50000 - 65000 £ per year.
Our client is currently seeking a full-time Level 3 Technical Support Consultant to join their team. This role involves providing advanced technical support, troubleshooting complex issues, and delivering exceptional customer assistance. The position is based in the London area, with the flexibility for some remote work.
Company Overview: Our client, a leading London-based IT consultancy firm, specializes in strategic IT consultancy, solutions, and managed services. They serve as trusted advisors, aligning business and IT objectives to deliver transformational change and long-term value. With a commitment to transparency and clear communication, they aim to become their clients’ trusted IT strategy, solutions, and managed service partner.
Key Responsibilities:
- Provide Level 3 technical support and troubleshooting expertise for complex IT issues, including escalated incidents and service requests.
- Investigate and resolve advanced technical issues related to hardware, software, network, and infrastructure components.
- Serve as a subject matter expert, guiding Level 1 and Level 2 support teams in resolving challenging technical problems.
- Collaborate closely with internal teams and external vendors to resolve complex issues and implement effective solutions.
- Document detailed root cause analysis, troubleshooting steps, and resolution procedures for reference and knowledge sharing.
Qualifications:
- 5+ years of experience in technical support, with a focus on Level 3 support.
- Strong analytical abilities and advanced problem-solving skills, with a keen attention to detail.
- Proven track record in delivering exceptional customer support and service excellence.
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.
- Proficiency in troubleshooting complex issues across a range of IT environments and technologies.
- Background in IT support or a related field.
- Ability to work independently and remotely, demonstrating self-motivation and effective time management.
- Relevant certifications or qualifications in IT support are highly desirable, such as ITIL, CompTIA A+, Network+, Security+, or Microsoft Certified Solutions Expert (MCSE).
This is a full-time position based in London or Killarney, County Kerry, with the option for remote work. Competitive compensation and benefits packages are offered.
Level 3 Technical Support Consultant in Wales employer: RedChair Recruitment
Contact Detail:
RedChair Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 3 Technical Support Consultant in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online platforms to get comfortable explaining complex issues clearly and confidently.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenging technical issues in the past. This will demonstrate your expertise and ability to handle Level 3 support tasks.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Level 3 Technical Support Consultant in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Level 3 Technical Support Consultant role. Highlight your relevant experience, especially in troubleshooting complex IT issues and providing exceptional customer support. We want to see how your skills align with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, don’t just list your qualifications—give us examples of how you've tackled tough technical problems in the past. We love seeing real-life scenarios where you’ve made a difference, so share those stories!
Communicate Clearly: Since this role involves conveying technical concepts to non-technical folks, make sure your written application is clear and concise. Use straightforward language and avoid jargon where possible. We appreciate clarity as much as you do!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy! Just fill out the application form, upload your CV, and you're good to go. We can’t wait to hear from you!
How to prepare for a job interview at RedChair Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the specific technologies mentioned in the job description. Be prepared to discuss your experience with troubleshooting complex IT issues and how you've resolved them in the past.
✨Showcase Your Customer Service Skills
Since this role emphasises exceptional customer assistance, think of examples where you've gone above and beyond for a client. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd communicate with non-technical stakeholders, so clarity is key. Use examples from your previous roles to illustrate your communication style.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about past experiences where you had to troubleshoot complex issues and be ready to walk the interviewer through your thought process and the steps you took to resolve the problems.