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- Tasks: Provide advanced technical support and troubleshoot complex IT issues.
- Company: Join a leading London-based IT consultancy firm focused on transformational change.
- Benefits: Enjoy competitive pay, flexible remote work options, and a supportive team culture.
- Why this job: Be a key player in solving challenging tech problems and enhancing customer experiences.
- Qualifications: 5+ years in technical support with strong analytical and communication skills required.
- Other info: Relevant IT certifications are a plus; work from London or Killarney.
The predicted salary is between 43200 - 72000 £ per year.
Our client is currently seeking a full-time Level 3 Technical Support Consultant to join their team. This role involves providing advanced technical support, troubleshooting complex issues, and delivering exceptional customer assistance. The position is based in the London area, with the flexibility for some remote work.
Company Overview: Our client, a leading London-based IT consultancy firm, specializes in strategic IT consultancy, solutions, and managed services. They serve as trusted advisors, aligning business and IT objectives to deliver transformational change and long-term value. With a commitment to transparency and clear communication, they aim to become their clients’ trusted IT strategy, solutions, and managed service partner.
Key Responsibilities:
- Provide Level 3 technical support and troubleshooting expertise for complex IT issues, including escalated incidents and service requests.
- Investigate and resolve advanced technical issues related to hardware, software, network, and infrastructure components.
- Serve as a subject matter expert, guiding Level 1 and Level 2 support teams in resolving challenging technical problems.
- Collaborate closely with internal teams and external vendors to resolve complex issues and implement effective solutions.
- Document detailed root cause analysis, troubleshooting steps, and resolution procedures for reference and knowledge sharing.
Qualifications:
- 5+ years of experience in technical support, with a focus on Level 3 support.
- Strong analytical abilities and advanced problem-solving skills, with a keen attention to detail.
- Proven track record in delivering exceptional customer support and service excellence.
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.
- Proficiency in troubleshooting complex issues across a range of IT environments and technologies.
- Background in IT support or a related field.
- Ability to work independently and remotely, demonstrating self-motivation and effective time management.
- Relevant certifications or qualifications in IT support are highly desirable, such as ITIL, CompTIA A+, Network+, Security+, or Microsoft Certified Solutions Expert (MCSE).
This is a full-time position based in London or Killarney, County Kerry, with the option for remote work. Competitive compensation and benefits packages are offered.
Level 3 Technical Support Consultant employer: RedChair Recruitment
Contact Detail:
RedChair Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 3 Technical Support Consultant
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Being well-versed in the relevant IT environments and troubleshooting techniques will give you an edge during interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in detail, especially those that highlight your problem-solving skills and customer support excellence. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 3
Showcase your ability to work independently and manage your time effectively. Be ready to provide examples of how you've successfully handled remote work or self-directed projects in the past.
✨Tip Number 4
Research the company’s values and recent projects. Understanding their approach to IT consultancy and managed services will help you align your answers with their goals and demonstrate your genuine interest in the role.
We think you need these skills to ace Level 3 Technical Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Level 3 technical support. Focus on specific achievements and skills that align with the job description, such as troubleshooting complex IT issues and delivering exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT consultancy and your ability to solve advanced technical problems. Mention your experience with relevant certifications and how they make you a strong candidate for the role.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively conveyed technical concepts to non-technical stakeholders. This will demonstrate your ability to bridge the gap between technical and non-technical teams.
Showcase Problem-Solving Abilities: In your application, include specific instances where you've successfully resolved complex technical issues. Use metrics or outcomes to illustrate your problem-solving skills and how they contributed to customer satisfaction.
How to prepare for a job interview at RedChair Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience in Level 3 technical support. Highlight specific examples of complex issues you've resolved and the methodologies you used. This will demonstrate your analytical abilities and problem-solving skills.
✨Communicate Clearly
Since you'll be conveying technical concepts to non-technical stakeholders, practice explaining complex ideas in simple terms. This will showcase your excellent communication skills and your ability to adapt your language to your audience.
✨Demonstrate Customer Service Excellence
Prepare to share instances where you've gone above and beyond for customers. Discuss how you handle difficult situations and ensure customer satisfaction, as this role requires delivering exceptional customer assistance.
✨Familiarise Yourself with Relevant Certifications
If you have certifications like ITIL, CompTIA A+, or MCSE, be ready to discuss how they have equipped you for this role. If you don’t have them, consider mentioning your willingness to pursue further qualifications to enhance your skills.
