Network Delivery Team Leader in Harrogate

ABOUT REDCENTRIC
Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly skilled teams from our privately owned, UK based multi-million pound infrastructure. Redcentric has annualised revenues in excess of £100 million, more than 500 highly skilled employees serving over 2000 customers across the UK. With the IT landscape in constant evolution, Redcentric is built around today's modern IT challenges offering application, collaboration, infrastructure, network and IT security services.

AIM OF THE ROLE:
The Network Delivery Team Lead role will be a hybrid manager/technical role and will lead a team of network and security project engineers who are responsible for the technical delivery of new or changed services. They will oversee and be required to deliver all network related technical deployments of our portfolio of services which include SDWAN, WAN, LAN, MPLS, Wi-Fi, VOIP, IAAS & Cloud Based Services or combinations of all services. In addition, you will also be called upon to provide support to the Redcentric bid & Solutions teams, this will involve responding to tenders, bids, and other sources of solution generation.

KEY RESPONSIBILITIES:

• Customer satisfaction: Ensure the delivery of high-quality services to customers and ongoing commercial viability.
• Leadership: Motivate, mentor and coach direct reports and business colleagues. Support direct reports and colleagues in setting priorities and assist in conflict resolution.
• Resource: Ensure we have the right quantity and quality of resource to meet the business strategy.
• Quality: Govern the technical quality of all projects and programmes being managed within the delivery team.
• Initiate & deliver: Assist with the design, planning and delivery of strategic departmental and business-wide initiatives.
• Escalation: Ensure that assigned project support resource and key stakeholders deliver their responsibilities on time.
• Communication & reporting: Ensure accurate reporting to ensure objectives are being met.
• Wellbeing: Risk assess the workload of your team and ensure timely intervention to support health and wellbeing.
• Personal development & innovation: Identify opportunities to contribute to wider business initiatives and drive continual business improvement.

LINE MANAGEMENT RESPONSIBILITIES:

• Directing, planning & communication: Responsible for the direction of your team and for communicating team goals.
• Managing finances & resources: Deploy resources within your remit to achieve business objectives.
• Leadership: Motivate, mentor and coach direct reports and business colleagues.
• Performance management: Responsible for the performance management of your direct reports and team.
• Standards and quality: Set clear expectations of quality, accuracy, and deadline attainment.
• Managing attendance: Ensure your direct reports and team are aware of corporate policies for managing absence.
• Performance appraisals: Responsible for formal and informal performance appraisals.

PERSON SPECIFICATION
The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results, they will ideally have the following skills, attributes, and experience:

• Excellent written and verbal communication skills.
• Professional, positive, confident, and friendly.
• Proven experience managing technical teams.
• Strong technical understanding of network and security.
• Customer service skills and proven record of liaising directly with customers.
• Experience in configuring, delivering, and troubleshooting various network equipment and technologies.
• Highly self-motivated and able to work well under pressure.
• Committed to delivering high quality work.
• Excellent attention to detail, accuracy, time management, organisational and administrative skills.

They will also preferably have the following skills, attributes, and experience:

• Minimum 5 years in a senior technical role, in a managed service organisation.
• Experience of managing customer relationships and issues.
• Delivery of SDWAN, WAN, LAN, Firewalls, MPLS, Wi-Fi, VOIP, IAAS & Cloud Based Services.
• CCNP level in one or more areas; Routing and switching, WLAN, Data Centre, Service provider or Security.
• Experience working with MPLS technologies including L2/L3 VPN and traffic engineering.
• Proven ability to govern and support multiple technical workstreams simultaneously.

HOURS OF WORK
The Company's standard working hours are Monday to Thursday 9.00 until 5:30pm with one hour for lunch, and Friday 9.00 until 3:30pm. Hybrid working with two days in Harrogate Office (typically Monday and Wednesday) and three days work from home.