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For Companies At a Glance
- Tasks: Engage with customers, manage accounts, and drive sales through proactive communication.
- Company: Join Redcentric, a top managed service provider with a strong UK presence and innovative solutions.
- Benefits: Enjoy a supportive training programme, competitive salary, and a vibrant team culture.
- Why this job: Perfect for those eager to grow in sales while making a real impact on customer relationships.
- Qualifications: Ideal for motivated individuals with strong communication skills and a passion for learning.
- Other info: Standard hours are Monday to Friday, 9:00 to 17:30, with a friendly work environment.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT REDCENTRIC
Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly skilled teams from our privately owned, UK based multi-million pound infrastructure. Redcentric has annualised revenues in excess of £100 million, more than 500 highly skilled employees serving over 2000 customers across the UK. With the IT landscape in constant evolution, Redcentric is built around today's modern IT challenges offering application, collaboration, infrastructure, network and IT security services.
JOB DESCRIPTION
AIM OF THE ROLE:
The role requires the Desk Based Account Manager to maintain and develop existing and new customer relationships by telephone, to ensure orders/contracts are renewed. The company will provide the necessary product knowledge as part of an ongoing training and support programme.
KEY RESPONSIBILITIES:
- Developing existing and new business relationships within an existing customer base, predominantly consisting of Redcentric's smaller spending customers.
- Building and maintaining a contact base of customer contacts.
- Profiling customers to understand who makes decisions on contract renewals and what other opportunities there could be for Redcentric's Products and Services.
- Preparing quotes for customers and processing/progressing orders.
- Working to achieve both individual and team targets (agreed) within budgetary constraints.
- Producing sales forecast reports and statistics, as required by your manager.
- Managing the accounts internally.
- Working with all other departments at Redcentric in assisting with customer queries and problems.
- Liaising with all appropriate contacts both internally and externally to ensure that negotiations/deals progress smoothly.
- Keeping abreast of all new technologies and services.
- Adhering to Redcentric's procedures and completing necessary documentation.
- Hosting customers and visiting customers as and when required.
- Carrying out general administration duties: inputting orders, spreadsheets etc as required.
KEY ACTIVITIES:
- Record and maintain all customer contacts and account information on the specific databases and ensure these are kept updated at all times.
- Ensure monthly and annual sales targets are achieved with corrective action taken if targets missed.
- Keep Product Matrix updated.
- Ensure Renewals are kept up to date.
- Support business plans for top accounts giving clear deliverables over specific timescales.
- Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards.
- Compliance with Redcentric's policies and procedures.
- Handling and protection of Redcentric information.
- Reporting of security events.
- Implementing appropriate policies and procedures.
PERSON SPECIFICATION
The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving high standards and has an ambition to progress into external sales. They will also preferably have the following skills, attributes and experience:
- Target Orientated.
- Must be a strong team player.
- Highly motivated, with a pro-active approach to their workload.
- Be able to work on their own initiative.
- Intelligent and keen to learn new skills.
- Enthusiastic with a confident personality.
- Has an understanding of the sales process and the importance of customers.
- A fast learner, with an interest in and the ability to learn about Redcentric's Managed Services and Solutions; with the capability to keep this knowledge up to date going forward and to develop and build on this in the future as required.
KEY SKILLS:
Excellent communication skills, both written and verbal, in order to be able to liaise with internal contacts at all levels. Effective use of the telephone and Microsoft Office packages - including email, word, excel, PowerPoint etc. Ability to work under pressure. Good attention to detail. Good sense of humour.
HOURS OF WORK
The Company's standard working hours are Monday to Friday 9.00 until 5:30pm with one hour for lunch.
Desk Based Account Manager in Harrogate employer: Redcentric
Contact Detail:
Redcentric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Based Account Manager in Harrogate
✨Tip Number 1
Familiarise yourself with Redcentric's services and solutions. Understanding their product portfolio will not only help you in conversations but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Network with current employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role involves maintaining customer relationships primarily through calls, being articulate and confident will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to achieving sales targets. Think of examples from your past experiences where you've successfully met or exceeded goals, as this will resonate well with the hiring team.
We think you need these skills to ace Desk Based Account Manager in Harrogate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Desk Based Account Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in sales and account management. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet targets and build customer relationships.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Redcentric that appeal to you and explain how your skills and experiences make you a great fit for the team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Redcentric
✨Know Your Product
Familiarise yourself with Redcentric's services and solutions. Understanding the products you'll be discussing will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Desk Based Account Manager, effective communication is key. Practice articulating your thoughts clearly and concisely, both verbally and in writing, to showcase your ability to liaise with customers and internal teams.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing customer relationships or resolving issues. Think of examples from your past experiences that highlight your problem-solving skills and ability to work under pressure.
✨Demonstrate Your Team Spirit
Redcentric values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share examples that illustrate your ability to work well within a team and contribute to collective goals.
