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- Tasks: Support the deployment and management of data centre operations for customers.
- Company: Join Redcentric, a leading IT services provider focused on innovative solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team, enhancing your skills in a tech-driven environment.
- Qualifications: Must have MCSA/MCSE or CCENT/CCNA certifications and a full UK driving licence.
- Other info: This role involves hands-on work at various data centre sites.
The predicted salary is between 36000 - 60000 £ per year.
The Analyst – Data Centre Operations will aid in the deployment, operation and management of the Customers in its centres. Reporting to the Manager – Data Centre Operations, this role primarily includes the managing of whitespace, colocation and managed customer racks, data cabling, power management, hardware installation, circuit installations, media handling, and fulfilling tasks for our customers on the data centre floor as and when required. Please note - a full clean UK driving license is essential for this role.
Key Responsibilities
- Provide operational support to the required level for all customers based at Redcentric Sites. This may include verbal and written communication as well as face to face interaction with various levels of customer employees.
- Manage maintenance and progression of records for all work and status updates by making use of the prescribed system to do so, i.e. the Ticketing System, Capacity and Tracking Systems, Online Tools and Databases etc.
- Conduct work either for or at the direction of the company for itself or on behalf of its customers, i.e. audits (site and rack), cabling, cross connects, decommissioning, tape rotation, etc.
- Implement and undertake the maintaining of the physical hosting infrastructure (racks, patch frames/panels, data and power tray work, data cabling and cross connects, Telco Carrier space).
- Assist the Site Manager in the maintenance of the look and feel of the site in cooperation with the Product and Support Groups (floor walks to ensure cleanliness, removal of rubbish, process deliveries and collections, monitor and support mechanical and electrical function).
- Communicate with the customer in order to manage the work for the support and setup of customer-specific requirements and when needed provide assistance to the relevant internal teams.
- Work supportively with colleagues, operating in a collegiate manner at all times and in line with the Company’s values.
- Provide Service Desk support in taking and managing calls, emails, and other communications from customers.
Security Responsibilities
- Compliance to security policies and other company related policies and procedures are an integral part of employment. Therefore, all staff are expected to: Ensure you are aware of and abide by all relevant Company regulations and policies relevant to the role.
- Follow Company / departmental policies and working practices, ensuring that no breaches of information security result from any actions.
- Ensure data protection is maintained and information is made available on a need to know basis.
- Play an active role in the prevention of unauthorized access and damage to information.
- Report security weaknesses and incidents appropriately to relevant personnel, including the Security function in a timely manner.
Person Specification
- Qualifications and Professional Membership
- Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) credential(s)
- Cisco Certified Entry Networking Technician (CCENT) or applicable Cisco Certified Network Associate (CCNA) credential(s)
- ITIL V3
- Full UK Drivers license. Job does have a requirement to drive between and work at different Data Centre sites depending on staff levels.
Datacentre Operations Analyst employer: Redcentric
Contact Detail:
Redcentric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Datacentre Operations Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as ticketing systems and data management tools. Being able to discuss your experience with these systems during an interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Network with current or former employees of Redcentric on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life examples. Since the role involves operational support and customer interaction, having specific scenarios ready where you successfully resolved issues will highlight your capabilities.
✨Tip Number 4
Make sure to emphasise your communication skills, both verbal and written. Given the role's requirement for face-to-face interaction and managing customer communications, showcasing your ability to convey information clearly will set you apart.
We think you need these skills to ace Datacentre Operations Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Datacentre Operations Analyst. Familiarise yourself with tasks such as managing customer racks, data cabling, and hardware installation, as these will be crucial in your application.
Highlight Relevant Qualifications: Ensure your CV prominently features any relevant certifications like MCSA, MCSE, or CCNA. Mention your full UK driving licence, as it's essential for this role.
Tailor Your Cover Letter: Craft a cover letter that specifically addresses how your skills and experiences align with the key responsibilities outlined in the job description. Use examples from your past work to demonstrate your ability to provide operational support and manage records effectively.
Proofread Your Application: Before submitting, take the time to proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Redcentric
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Datacentre Operations Analyst. Familiarise yourself with tasks like managing customer racks, data cabling, and power management. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Relevant Certifications
Highlight any relevant certifications such as MCSA, MCSE, or CCNA during your interview. These credentials are essential for the role and can set you apart from other candidates. Be prepared to discuss how your training has prepared you for the specific challenges of the job.
✨Prepare for Technical Questions
Expect technical questions related to data centre operations, including hardware installation and circuit installations. Brush up on your technical knowledge and be ready to provide examples of how you've handled similar tasks in the past.
✨Demonstrate Communication Skills
Since the role involves interacting with customers and colleagues, showcase your communication skills. Be prepared to discuss how you would manage customer expectations and collaborate with team members effectively. Good interpersonal skills are crucial in this position.
