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For Companies At a Glance
- Tasks: Manage customer payments and resolve queries to ensure timely cash collection.
- Company: Join Redcentric Solutions, a leader in providing innovative IT solutions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values relationships and customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: This role is based in Harrogate, perfect for those seeking local opportunities.
The predicted salary is between 28800 - 43200 £ per year.
JOB DESCRIPTION
AIM OF THE ROLE
This key role within the Credit Control team is responsible for ensuring that our critical cash collection function is undertaken effectively, ensuring that customers make payments on time.
The role requires excellent customer service skills as you will work closely with your key accounts, developing good working relationships to ensure that transactions run smoothly and any queries with customer\’s accounts are swiftly resolved to ensure no delays to payment.
The main duties of the role include but are not restricted to the following:
- Building good working relationships with customers based on respect and trust
- Quickly raising any issues affecting expected payments with customers and agreeing resolution, to ensure payments are made on time
- Communicating any issues with Customer payments to Sales Operations and following up to ensure successful resolution
- Chasing overdue accounts by telephone and email
- Chasing payment of resolved queries
- Providing regular updates on progress of overdue accounts and escalating any issues preventing collection
- Pursuing overdue accounts and recommending and submitting seriously overdue accounts for legal action
- Recording and maintaining accurate customer records
- Achieving company targets for the reduction of debtor days and cash collection performance
- Understanding of queries raised and process of how to resolve issues
- Resolution of queries in a timely manner to ensure query value and volume are kept to a minimum
- Administrative and reporting duties as required for the efficient execution of the role
- Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
- Compliance with Redcentric\’s policies and procedures
- Handling and protection of Redcentric information
- Reporting of security events
- Implementing appropriate policies and procedures
Credit Control & Query Resolution Administrator in Harrogate employer: Redcentric
Contact Detail:
Redcentric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control & Query Resolution Administrator in Harrogate
✨Tip Number 1
Familiarise yourself with the key responsibilities of the role, especially around cash collection and customer relationship management. Understanding these aspects will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Brush up on your communication skills, as this role heavily relies on effective interaction with customers. Practising how to articulate issues clearly and concisely can set you apart when discussing your approach to resolving queries.
✨Tip Number 3
Research common challenges in credit control and think about how you would address them. Being prepared with examples of how you've successfully managed similar situations in the past can showcase your problem-solving abilities.
✨Tip Number 4
Network with professionals in the finance and credit control sectors. Engaging with others in the field can provide insights into best practices and may even lead to referrals that could enhance your application.
We think you need these skills to ace Credit Control & Query Resolution Administrator in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control and customer service. Use specific examples that demonstrate your ability to build relationships and resolve queries effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the job description. Mention your experience in managing overdue accounts and your approach to maintaining accurate records.
Showcase Communication Skills: Since the role requires excellent communication skills, provide examples in your application of how you've successfully communicated with customers to resolve issues and ensure timely payments.
Highlight Problem-Solving Abilities: Emphasise your problem-solving skills by detailing instances where you've quickly resolved payment issues or improved cash collection processes in previous roles.
How to prepare for a job interview at Redcentric
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully managed customer relationships in the past. Highlight instances where you resolved issues or improved customer satisfaction.
✨Demonstrate Problem-Solving Abilities
The job involves quickly raising and resolving payment issues. During the interview, discuss your approach to problem-solving and provide examples of how you've effectively handled similar situations in previous roles.
✨Familiarise Yourself with Relevant Standards
Understanding ISO09001 and ISO27001 certification standards is crucial for this position. Make sure to research these standards and be ready to discuss how you can ensure compliance in your work.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to chasing overdue accounts and maintaining accurate records. Prepare to discuss your strategies for managing these tasks efficiently and how you would handle potential challenges.
