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- Tasks: Support data centre operations, manage customer requests, and maintain infrastructure.
- Company: Join Redcentric, a leading provider in data centre solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team, enhancing your skills in a tech-driven environment.
- Qualifications: Must have relevant certifications and at least one year of experience.
- Other info: Shift work required; a full UK driving licence is essential.
The predicted salary is between 36000 - 60000 £ per year.
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Vacancy NameAnalyst Data Centre Operations Vacancy NoVN570 Employment TypeFull-Time LocationWoking Type of VacancyPermanent Job Description
The Analyst – Data Centre Operations will aid in the deployment, operation and management of the Customers in its centres. Reporting to the Manager – Data Centre Operations, this role primarily includes the managing of whitespace, colocation and managed customer racks, data cabling, power management, hardware installation, circuit installations, media handling, and fulfilling tasks for our customers on the data centre floor as and when required.
Please note – a full clean UK driving license is essential for this role.
Key Responsibilities
This is not designed to be a list of all tasks undertaken but an outline record of the main responsibilities (5 to 10 maximum). These are indicative of the role and as such the job holder is expected to undertake other duties and responsibilities relevant in nature, level and grade.
- Provide operational support to the required level for all customers based at Redcentric Sites. This may include verbal and written communication as well as face to face interaction with various levels of customer employees.
- Manage maintenance and progression of records for all work and status updates by making use of the prescribed system to do so, i.e. the Ticketing System, Capacity and Tracking Systems, Online Tools and Databases etc.
- Conduct work either for or at the direction of the company for itself or on behalf of its customers, i.e. audits (site and rack), cabling, cross connects, decommissioning, tape rotation, etc.
- Implement and undertake the maintaining of the physical hosting infrastructure (racks, patch frames/panels, data and power tray work, data cabling and cross connects, Telco Carrier space).
- Assist the Site Manager in the maintenance of the look and feel of the site in cooperation with the Product and Support Groups (floor walks to ensure cleanliness, removal of rubbish, process deliveries and collections, monitor and support mechanical and electrical function).
- Communicate with the customer in order to manage the work for the support and setup of customer-specific requirements and when needed provide assistance to the relevant internal teams.
- Work supportively with colleagues, operating in a collegiate manner at all times and in line with the Company’s values.
- Provide Service Desk support in taking and managing calls, emails, and other communications from customers.
Security Responsibilities Compliance to security policies and other company related policies and procedures are an integral part of employment. Therefore, all staff are expected to:
- Ensure you are aware of and abide by all relevant Company regulations and policies relevant to the role.
Follow Company / departmental policies and working practices, ensuring that no breaches of information security result from any actions.
- Ensure data protection is maintained and information is made available on a need to know basis.
Play an active role in the prevention of unauthorized access and damage to information.
- Report security weaknesses and incidents appropriately to relevant personnel, including the Security function in a timely manner.
Person Specification
This section describes the sum total of knowledge, experience & competence required by the job holder that is necessary for standard acceptable performance in carrying out this role. Qualifications and Professional Membership
Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) credential(s) Cisco Certified Entry Networking Technician (CCENT) or applicable Cisco Certified Network Associate (CCNA) credential(s) ITIL V3
Technical Competencies (Experience And Knowledge)
Minimum one (1) year experience in a similar role such as experience gained in a Business Continuity or a Managed Services environment Experience handling and storing customer data Firm understanding of data cabling installation, management and patching Experience in using a ticketing system Understanding IT systems Rack Installation Customer Service experience Advanced Application Use (Excel, SharePoint, Google docs, Office 365 etc) Computer hardware maintenance experience (troubleshooting, diagnostics, repair, replacement ) Skills and Behavioral Competencies
Excellent communication skills, written and verbal, for customer interaction Excellent organizational and time management skills Excellent problem solving and proactiveness Special Requirements Job does involve shift work. 24/7 Full UK Drivers license. Job does have a requirement to drive between and work at different Data Centre sites depending on staff levels.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Contract
Job function
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Job function
Management and Manufacturing
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Industries
IT Services and IT Consulting
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Analyst Data Centre Operations employer: Redcentric
Contact Detail:
Redcentric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst Data Centre Operations
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft and Cisco certifications. Having a solid understanding of these will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the data centre operations field. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for potential technical questions by brushing up on your knowledge of data cabling, power management, and hardware installation. Being able to discuss these topics confidently during an interview can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since the role involves direct communication with customers, providing examples of how you've successfully managed customer interactions in the past will highlight your suitability for the position.
We think you need these skills to ace Analyst Data Centre Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data centre operations, customer service, and technical competencies. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and requirements listed in the job description. Explain how your skills and experiences make you a perfect fit for the Analyst - Data Centre Operations role.
Showcase Technical Skills: Emphasise your technical certifications like MCSA, MCSE, CCENT, or CCNA in your application. Provide examples of how you've applied these skills in previous roles, especially in data cabling and IT systems management.
Highlight Communication Abilities: Since excellent communication is key for this role, include examples of how you've effectively communicated with customers and colleagues in past positions. This could be through written reports, verbal updates, or collaborative projects.
How to prepare for a job interview at Redcentric
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to data centre operations. Be prepared to discuss your experience with data cabling, hardware installation, and ticketing systems. This role requires a solid understanding of IT systems, so be ready to showcase your expertise.
✨Demonstrate Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether through verbal or written means. Highlight your ability to manage support and setup requirements.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific instances where you've encountered challenges in previous roles and how you resolved them. This could involve troubleshooting hardware issues or managing unexpected situations in a data centre environment. Employers love candidates who can think on their feet!
✨Understand the Company Culture
Research the company’s values and culture before the interview. Understanding their approach to teamwork and customer service will help you align your answers with what they are looking for. Show that you can fit into their professional and supportive environment.
