Customer Support Consultant

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Redcat An accomplished and senior leader now working with an established Australian Hospitality POS/SaaS solutions company to grow their customers and… The Redcat Hospitality IT Platform offers business-management software and hardware solutions that cover web and mobile applications including online ordering and loyalty systems, tightly integrated with the point of sale (POS) and back of house applications. Redcat also supports multiple integrations to enhance the offerings suite for our clients. We work with amazing hospitality brands like Boost Juice, Nando\’s, Chatime, Grill\’d, Schnitz in Australia, and brands like GongCha & ThaiExpress in the UK just to name a few, to provide them with a hospitality IT platform that provides a seamless customer experience. We are looking for a strong all-rounder to help us continue our growth in the UK. Key Responsibilities Handle inbound support calls received through phone calls. Respond to support requests received via email. Productively act as part of the team while representing the Redcat values. Host training sessions for new and existing clients on our product. Work with internal teams on support escalations while managing customer expectations around resolution and timeframes. Escalate calls to third-party providers as appropriate. Communicate regularly to internal stakeholders in particular with the Support and Implementation Managers, along with the Operations Director. Participate in team meetings as required. Operate in a fortnightly, 7 day rotating roster (9am – 5pm , 11am – 7pm, 1pm – 9pm) *Note* Shift changes do occur inline with daylight savings. About you To thrive in this role you… Have experience in either IT and/or hospitality. Thrive in a fast-paced multi-tasking role that requires excellent discipline and organisational skills. Are customer oriented. Enjoy working as a part of a team and in a collaborative manner, but able to work autonomously and take ownership of their work. Understand the urgency of our customers, and act accordingly. Excellent communicator, facilitator and trainer. Think outside the box in order to solve problems. Be a people person, love to chat, and love to help. Have patience. This role requires a high level of patience to work at the user\’s pace. Need to be skilled at managing customer expectations. Have a full UK Driving Licence. Our Values Integrity – We stand for integrity Teamwork – Together we shine Customer Centric – We have the customer at the Heart Innovation – Be the agent of change Accountability – We deliver what we promise Seniority level Seniority level Entry level Employment type Employment type Full-time Industries Hospitality Referrals increase your chances of interviewing at Redcat by 2x Sign in to set job alerts for “Customer Support Advisor” roles. Southend-On-Sea, England, United Kingdom 1 month ago Leeds, England, United Kingdom 1 month ago Margate, England, United Kingdom 1 month ago Whitstable, England, United Kingdom 1 month ago Canterbury, England, United Kingdom 1 month ago Guest Relations Executive – Guest Relations – Jumeirah Carlton Tower London, England, United Kingdom 2 days ago Customer Experience Lead (Full-Time) – Oxford Street London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago Representative, Customer Relations – United Kingdom LPL London, England, United Kingdom 13 hours ago TikTok LIVE – Global Customer Service Operations Manager London, England, United Kingdom 4 days ago Customer Support Representative – London London, England, United Kingdom 1 week ago City Of London, England, United Kingdom £28,000.00-£33,000.00 1 day ago London, England, United Kingdom 1 week ago London, England, United Kingdom 6 days ago Croydon, England, United Kingdom 1 day ago London, England, United Kingdom 8 hours ago Coulsdon, England, United Kingdom 3 weeks ago Junior Customer Experience Specialist, UK London, England, United Kingdom 4 days ago Maidstone, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago London, England, United Kingdom 5 days ago TikTok LIVE – Global Customer Service Representative, Arabic Speaking London, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr