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For Companies At a Glance
- Tasks: Lead content design and create transformative solutions for digital experiences.
- Company: Join a leading media and entertainment organisation in Europe.
- Benefits: Exclusive rewards, hybrid working model, and personal development opportunities.
- Other info: Collaborative environment with a focus on innovation and growth.
- Why this job: Make your mark by shaping customer journeys and driving content strategy.
- Qualifications: Experience in UX writing, information architecture, and user research.
The predicted salary is between 60000 - 75000 £ per year.
Want to do the best work of your life? This is an opportunity to make your mark at a leading media and entertainment organisation in Europe. As a Content Design Manager (internally known as Lead Content Designer), you’ll play a pivotal role within the digital customer experience team, owning the creation of world‑class content and delivering transformative solutions across web, mobile apps, agent tools, and customer communications. You’ll lead Agile teams, drive content strategy, and be accountable for delivering outcomes that meet both customer needs and business goals. Working within a Customer Experience Centre of Excellence, you’ll support CX strategy, content excellence, and performance across product roadmaps in the UK & Ireland. From onboarding journeys to ongoing engagement, everything is driven by one purpose: creating better experiences for customers.
People
- Lead and develop a team of content designers, ensuring consistent, high-quality output across all platforms
- Take ownership of your personal development with clear goals and progression milestones
- Support team growth through coaching, 1:1s, and tailored development plans
Position
- Own strategic content direction across your portfolio, shaping customer journeys aligned to business goals
- Champion the customer voice in decision-making and prioritisation
- Engage stakeholders with compelling, evidence‑based storytelling and content strategies
- Own voice, tone, and style guidelines to ensure clarity, consistency, and accessibility
- Evolve content design practices in partnership with senior design leadership
- Collaborate cross‑functionally with product, engineering, architecture, and analytics teams
Process
- Translate customer insight into actionable content improvements
- Lead tone of voice workshops, content audits, and editorial reviews
- Partner with research teams to validate effectiveness and usability
- Align content with product and service design artefacts (e.g. journey maps, blueprints)
- Support design operations to optimise workflows and feedback loops
- Own content modelling, taxonomy, and information architecture frameworks
- Ensure alignment with SEO, legal, and compliance standards
- Drive adoption of AI and LLM tools within content design workflows
- Take accountability for delivery, managing risks and maintaining quality
Product
- Own end‑to‑end content strategies and app‑first experiences
- Lead UX writing and system‑level thinking across complex journeys
- Integrate AI into personalised, scalable content experiences
- Define and validate information architecture and navigation
- Establish scalable content patterns and editorial standards
- Define and track CX KPIs and content performance metrics
- Ensure accessibility standards (WCAG 2.2) are met across all outputs
Who You Are
- Advanced experience with tools such as Figma, Confluence, and enterprise CMS platforms
- Deep expertise in UX writing, information architecture, and accessible content design
- Extensive user research experience (e.g. usability testing, card sorting, behavioural insights)
- Strong analytics capability (e.g. Adobe Analytics, Contentsquare) to inform optimisation
- Excellent communication and stakeholder influence at senior and executive level
- Comfortable working in fast‑paced, complex environments
- Strategic mindset with experience shaping content design operating models and teams
The Rewards
- Access to a wide range of exclusive rewards and experiences
How You’ll Work
This role follows a hybrid working model, with an expectation of 3 days in the London office and up to 2 days working from home per week.
Content Design Manager employer: RedCat Solutions Ltd
Contact Detail:
RedCat Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Design Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your work! Create a portfolio that highlights your best content design projects. Make it easy for potential employers to see your skills in action and how you can add value to their team.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to content design. Think about how you can demonstrate your strategic mindset and experience with tools like Figma and Confluence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Content Design Manager
Some tips for your application 🫡
Show Your Passion for Content Design: When you’re writing your application, let your enthusiasm for content design shine through! Share specific examples of how you've created impactful content in the past and how it aligns with our mission to enhance customer experiences.
Tailor Your Application: Make sure to customise your CV and cover letter for the Content Design Manager role. Highlight relevant skills and experiences that match the job description, especially your expertise in UX writing and information architecture.
Be Clear and Concise: We love a well-structured application! Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at RedCat Solutions Ltd
✨Know Your Content Inside Out
Before the interview, dive deep into the company's content strategy and recent projects. Familiarise yourself with their tone, style, and customer engagement methods. This will not only show your enthusiasm but also help you discuss how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Content Design Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, development, and achieving high-quality outputs. Be ready to discuss your approach to fostering a collaborative environment.
✨Prepare for Stakeholder Engagement
Expect questions about how you engage stakeholders and influence decision-making. Think of specific instances where you've used evidence-based storytelling to advocate for content strategies. Highlight your ability to communicate effectively at all levels.
✨Demonstrate Your Analytical Mindset
Be prepared to discuss how you've used analytics tools to inform content decisions. Share examples of how you've translated customer insights into actionable improvements. This will showcase your strategic mindset and ability to drive performance metrics.