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For Companies At a Glance
- Tasks: Lead the team and ensure exceptional service while managing daily operations.
- Company: Join RedCat, a vibrant company revitalising pubs and hotels across the UK.
- Benefits: Enjoy competitive pay, tips, discounts, and wellness programmes.
- Why this job: Make a real impact on guest experiences and team success in a dynamic environment.
- Qualifications: Leadership skills and a passion for hospitality are essential.
- Other info: Great opportunities for career growth and personal development await you.
The predicted salary is between 30000 - 42000 £ per year.
Why join us?
- Competitive salary plus share of tips (Tronc)
- 25% discount on food, drinks, and rooms across all RedCat venues* (T&Cs apply)
- Excellent opportunities for career growth in a fast-paced, expanding company
- Financial wellbeing programme
- Employee recognition scheme
- Discounted staff meals during shifts
- Apprenticeship & leadership development programmes
- 24/7 access to our training and development platform
- Wellness programme to support your health and wellbeing
About the Role
As Manager on Duty, you are the on-shift leader, ensuring the venue runs smoothly and guests receive exceptional service from arrival to departure. You will oversee daily operations across both front and back of house, handling everything from guest feedback and staff coordination to safety checks and problem-solving.
You will lead by example—motivating your team, maintaining high service standards, and stepping in wherever needed to keep things running seamlessly. With a strong commercial awareness, you will help drive sales, control costs, and ensure compliance with RedCat's operational procedures. When you are on duty, you are the go-to person for both guests and staff, making quick, confident decisions that keep service flowing and everyone happy.
Key Responsibilities
- Operational Oversight – Manage the day-to-day running of the venue during your shift, ensuring smooth service across all areas.
- Team Leadership – Supervise, motivate, and support staff to deliver excellent guest experiences.
- Guest Relations – Be visible on the floor, engaging with guests, resolving issues, and ensuring satisfaction.
- Safety & Compliance – Carry out health, safety, and licensing checks, addressing any concerns promptly.
- Financial Awareness – Monitor sales, oversee cash handling, and control costs where possible.
- Communication – Act as the link between shifts, ensuring important information is passed on to relevant teams and managers.
- Problem-Solving – Respond quickly to operational challenges, keeping service disruption to a minimum.
- Standards & Presentation – Ensure the venue is clean, well-presented, and operating to RedCat's brand standards at all times.
About RedCat
RedCat is bringing new life to pubs, inns, and boutique hotels across the UK. We invest in great venues, thoughtful design, and—most importantly—our people. As Manager on Duty, you will have the autonomy and support to make an impact on both the guest experience and the team's success.
The RedCat Way
We lead with integrity, care, and respect. As Manager on Duty, you set the tone for your shift—supporting your team, delighting guests, and making sure every detail is taken care of. You are the calm, capable presence that keeps everything moving.
Manager on Duty - The Green Man, Fownhope in Hereford employer: RedCat Pub Company
Contact Detail:
RedCat Pub Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager on Duty - The Green Man, Fownhope in Hereford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join online forums, or even pop into venues like The Green Man to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your true self shine through. Employers love to see genuine enthusiasm and a positive attitude—especially in a role like Manager on Duty where team leadership is key.
✨Tip Number 3
Be proactive! If you’re keen on a position, don’t just wait for the job to be posted. Reach out directly to the venue or company through our website. Express your interest and ask about potential opportunities—it shows initiative and can set you apart from the crowd.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change in a heartbeat. Brush up on your problem-solving skills and think of examples from your past experiences where you’ve handled challenges. This will help you impress during interviews and show you’re ready for anything!
We think you need these skills to ace Manager on Duty - The Green Man, Fownhope in Hereford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Manager on Duty role. Highlight your experience in operational oversight and team leadership, and don’t forget to mention any relevant skills that align with our values at RedCat.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what matters!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to see all the details about the role and our company while you’re at it!
How to prepare for a job interview at RedCat Pub Company
✨Know the Venue Inside Out
Before your interview, make sure you research The Green Man and its operations. Familiarise yourself with their menu, service style, and any recent news or events. This will show your genuine interest in the role and help you answer questions more confidently.
✨Demonstrate Leadership Skills
As a Manager on Duty, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to maintain high service standards and how you can inspire others to do the same.
✨Showcase Your Problem-Solving Abilities
Think of specific situations where you've had to think on your feet and solve problems quickly. During the interview, share these stories to illustrate your quick decision-making skills and how you handle operational challenges without disrupting service.
✨Engage with the Interviewers
Treat the interview like a conversation rather than a Q&A session. Ask thoughtful questions about the team dynamics, guest relations, and how they measure success at The Green Man. This not only shows your enthusiasm but also helps you gauge if the venue aligns with your values.
