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For Companies At a Glance
- Tasks: Lead the Front of House team, ensuring excellent guest service and smooth operations.
- Company: Join RedCat, a vibrant company revitalising pubs and hotels across the UK.
- Benefits: Enjoy tips, discounts, wellness programmes, and career growth opportunities.
- Why this job: Be the face of our venues and make every guest's experience memorable.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Dynamic environment with ongoing training and development support.
The predicted salary is between 20000 - 28000 £ per year.
Why join us?
- Share of tips (Tronc)
- 25% discount on food, drinks, and rooms across all RedCat venues* (T&Cs apply)
- Excellent opportunities for career growth within a fast-paced, expanding company
- Financial wellbeing programme
- Employee recognition scheme
- Discounted staff meals during shifts
- Apprenticeship & leadership development programmes
- 24/7 access to our training and development platform
- Wellness programme to support your health and wellbeing
About the Role
As Front of House Supervisor, you’ll be the on-shift leader, ensuring every guest receives warm, attentive service and every shift runs seamlessly. You’ll guide the FOH team through busy services, support with training, and keep both the guest experience and operational standards consistently high. You’ll work closely with both the management team and kitchen, acting as the communication bridge so orders are accurate, service is smooth, and the atmosphere stays positive. You’ll also handle any guest feedback confidently, ensuring issues are resolved quickly and professionally. From overseeing table turns to encouraging upselling, you’ll keep a sharp eye on both service quality and the commercial success of the venue.
Key Responsibilities
- Lead the FOH Team – Supervise, motivate, and support staff during service to maintain excellent standards.
- Guest Experience – Greet and engage with guests, ensuring service is warm, professional, and memorable.
- Operational Support – Organise floor plans, monitor table turnover, and liaise with the kitchen for smooth service.
- Training & Development – Help new and existing staff improve skills through on-the-job coaching.
- Standards & Presentation – Keep the venue immaculate, following RedCat’s brand and cleanliness guidelines.
- Sales Awareness – Promote specials, upsell products, and support profitability targets.
- Problem-Solving – Resolve guest concerns calmly and quickly, keeping satisfaction high.
- Safety & Compliance – Follow and enforce health, safety, and licensing laws, reporting any risks promptly.
About RedCat
RedCat is revitalising pubs, inns, and boutique hotels across the UK—investing in design, service, and, most importantly, our people. We believe in creating venues where guests love to spend time and where careers can thrive.
The RedCat Way
We work with integrity, care, and respect. As Front of House Supervisor, you’re the energy and support that keeps the team moving, the face guests remember, and the person who ensures every shift ends with satisfied customers and a proud team.
Team Leader - Castle Carvery - Caister in Great Yarmouth employer: RedCat Pub Company
Contact Detail:
RedCat Pub Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Castle Carvery - Caister in Great Yarmouth
✨Tip Number 1
Get to know the venue! Before your interview, pop in for a meal or drink. This way, you can experience the atmosphere and service first-hand, which will help you connect with the team during your chat.
✨Tip Number 2
Show off your leadership skills! Think of examples where you've motivated a team or resolved conflicts. We want to see how you can keep the energy up and ensure every guest leaves happy.
✨Tip Number 3
Be ready to discuss your problem-solving skills. Prepare some stories about how you've handled tricky situations in the past. It’s all about showing us you can keep things running smoothly, even when the pressure's on!
✨Tip Number 4
Don’t forget to ask questions! Show us you're genuinely interested in the role and the company. It’s a great way to demonstrate your enthusiasm and find out if we’re the right fit for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Leader - Castle Carvery - Caister in Great Yarmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who can engage with guests and lead a team, so show us how you’d fit right in!
Tailor Your Application: Make sure to tailor your application to the Front of House Supervisor role. Highlight your relevant experience in hospitality, leadership skills, and any specific achievements that demonstrate your ability to provide excellent guest experiences. We love seeing how your background aligns with what we do at RedCat!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate a well-structured application that gets straight to the good stuff—your qualifications for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about RedCat and what we stand for before you hit that submit button!
How to prepare for a job interview at RedCat Pub Company
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Front of House Supervisor. Familiarise yourself with how to lead a team, enhance guest experiences, and manage operational support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in leading teams. Think of specific examples where you've motivated staff or resolved conflicts. Highlighting your ability to train and develop others will resonate well with the interviewers, as they’re looking for someone who can uplift the FOH team.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling guest feedback and resolving issues. Prepare scenarios where you’ve successfully managed complaints or improved service quality. This will illustrate your calmness under pressure and your commitment to maintaining high standards.
✨Engage with the Company Culture
Research RedCat’s values and their approach to guest service. During the interview, express how your personal values align with theirs, especially around integrity, care, and respect. Showing that you fit into their culture can set you apart from other candidates.
