At a Glance
- Tasks: Lead the Front of House team, ensuring excellent guest service and smooth operations.
- Company: RedCat, a vibrant company revitalising pubs and hotels across the UK.
- Benefits: Enjoy 25% off food, drinks, and rooms, plus career growth opportunities.
- Other info: Join a supportive team with access to training and wellness programmes.
- Why this job: Be the face of RedCat, creating memorable experiences for guests every day.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
25% discount on food, drinks, and rooms across all RedCat venues* (T&Cs apply)
Excellent opportunities for career growth within a fast-paced, expanding company
Financial wellbeing programme
24/7 access to our training and development platform
Wellness programme to support your health and wellbeing
About the Role
As Front of House Supervisor, you’ll be the on-shift leader, ensuring every guest receives warm, attentive service and every shift runs seamlessly. You’ll guide the FOH team through busy services, support with training, and keep both the guest experience and operational standards consistently high. You’ll work closely with both the management team and kitchen, acting as the communication bridge so orders are accurate, service is smooth, and the atmosphere stays positive. You’ll also handle any guest feedback confidently, ensuring issues are resolved quickly and professionally. From overseeing table turns to encouraging upselling, you’ll keep a sharp eye on both service quality and the commercial success of the venue.
Key Responsibilities
- Lead the FOH Team – Supervise, motivate, and support staff during service to maintain excellent standards.
- Guest Experience – Greet and engage with guests, ensuring service is warm, professional, and memorable.
- Operational Support – Organise floor plans, monitor table turnover, and liaise with the kitchen for smooth service.
- Training & Development – Help new and existing staff improve skills through on-the-job coaching.
- Standards & Presentation – Keep the venue immaculate, following RedCat’s brand and cleanliness guidelines.
- Sales Awareness – Promote specials, upsell products, and support profitability targets.
- Problem-Solving – Resolve guest concerns calmly and quickly, keeping satisfaction high.
- Safety & Compliance – Follow and enforce health, safety, and licensing laws, reporting any risks promptly.
About RedCat
RedCat is revitalising pubs, inns, and boutique hotels across the UK—investing in design, service, and, most importantly, our people. We believe in creating venues where guests love to spend time and where careers can thrive.
The RedCat Way
We work with integrity, care, and respect. As Front of House Supervisor, you’re the energy and support that keeps the team moving, the face guests remember, and the person who ensures every shift ends with satisfied customers and a proud team.
Team Leader in Caister-on-Sea employer: RedCat Pub Company
RedCat is an exceptional employer that prioritises the growth and wellbeing of its team members, offering a 25% discount on food, drinks, and rooms across all venues, alongside a comprehensive financial wellbeing programme and wellness initiatives. With a strong focus on career development through continuous training and support, RedCat fosters a vibrant work culture where employees are encouraged to thrive in a fast-paced environment while delivering memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Caister-on-Sea
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Team Leader role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Follow RedCat on social media and engage with their posts. This shows your interest in the company and can help you stand out when applying through our website.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to team leadership and guest experience. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 4
Show your passion for hospitality! When you get the chance to chat with potential employers, share your enthusiasm for creating memorable guest experiences and how you can contribute to the RedCat Way.
We think you need these skills to ace Team Leader in Caister-on-Sea
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Team Leader role. Highlight your relevant experience in leading teams and providing excellent guest service. We love seeing how your skills align with our values and the RedCat Way!
Be Specific About Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved service quality or boosted team morale. This helps us see the impact you can bring to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it shows us you’re keen on joining the RedCat family!
How to prepare for a job interview at RedCat Pub Company
✨Know the Company Inside Out
Before your interview, take some time to research RedCat and its values. Understand their approach to guest experience and how they revitalise venues. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to motivate and support your staff. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can bring that same energy to the FOH team at RedCat.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've handled guest complaints or operational challenges effectively. During the interview, share these stories to illustrate your calmness under pressure and your commitment to maintaining high guest satisfaction.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Ask thoughtful questions about the team dynamics, training opportunities, and how RedCat supports career growth. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
