At a Glance
- Tasks: Lead the Front of House team, ensuring exceptional guest service and smooth operations.
- Company: RedCat, a vibrant company revitalising pubs and hotels across the UK.
- Benefits: Enjoy 25% off food, drinks, and rooms, plus career growth opportunities and wellness support.
- Other info: Join a company that values integrity, care, and respect while fostering your career.
- Why this job: Be the face of memorable experiences and lead a passionate team in a dynamic environment.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
25% discount on food, drinks, and rooms across all RedCat venues* (T&Cs apply)
Excellent opportunities for career growth within a fast-paced, expanding company
Financial wellbeing programme
24/7 access to our training and development platform
Wellness programme to support your health and wellbeing
About the Role
As Front of House Supervisor, you’ll be the on-shift leader, ensuring every guest receives warm, attentive service and every shift runs seamlessly. You’ll guide the FOH team through busy services, support with training, and keep both the guest experience and operational standards consistently high. You’ll work closely with both the management team and kitchen, acting as the communication bridge so orders are accurate, service is smooth, and the atmosphere stays positive. You’ll also handle any guest feedback confidently, ensuring issues are resolved quickly and professionally. From overseeing table turns to encouraging upselling, you’ll keep a sharp eye on both service quality and the commercial success of the venue.
Key Responsibilities
- Lead the FOH Team – Supervise, motivate, and support staff during service to maintain excellent standards.
- Guest Experience – Greet and engage with guests, ensuring service is warm, professional, and memorable.
- Operational Support – Organise floor plans, monitor table turnover, and liaise with the kitchen for smooth service.
- Training & Development – Help new and existing staff improve skills through on-the-job coaching.
- Standards & Presentation – Keep the venue immaculate, following RedCat’s brand and cleanliness guidelines.
- Sales Awareness – Promote specials, upsell products, and support profitability targets.
- Problem-Solving – Resolve guest concerns calmly and quickly, keeping satisfaction high.
- Safety & Compliance – Follow and enforce health, safety, and licensing laws, reporting any risks promptly.
About RedCat
RedCat is revitalising pubs, inns, and boutique hotels across the UK—investing in design, service, and, most importantly, our people. We believe in creating venues where guests love to spend time and where careers can thrive.
The RedCat Way
We work with integrity, care, and respect. As Front of House Supervisor, you’re the energy and support that keeps the team moving, the face guests remember, and the person who ensures every shift ends with satisfied customers and a proud team.
Front of House Supervisor: Lead Service & Guest Delight in Caister-on-Sea employer: RedCat Pub Company
RedCat is an exceptional employer that prioritises the growth and wellbeing of its staff, offering excellent career advancement opportunities within a dynamic and expanding environment. With a strong focus on employee development through comprehensive training programmes and a wellness initiative, RedCat fosters a supportive work culture where every team member can thrive while delivering memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor: Lead Service & Guest Delight in Caister-on-Sea
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Front of House Supervisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your experience in leading teams and enhancing guest experiences. Keep it engaging and show your passion for hospitality.
✨Tip Number 3
Stay active on social media! Follow companies like RedCat and engage with their posts. This not only shows your interest but can also help you connect with hiring managers directly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Front of House Supervisor: Lead Service & Guest Delight in Caister-on-Sea
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for guest service and teamwork.
Tailor Your Application:Make sure to tailor your application to the Front of House Supervisor role. Highlight your experience in leading teams, handling guest feedback, and maintaining high service standards. We love seeing how your skills match what we’re looking for!
Be Specific with Examples:Use specific examples from your past experiences to demonstrate your skills. Whether it’s a time you resolved a guest issue or led a successful shift, concrete examples help us understand how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the RedCat family!
How to prepare for a job interview at RedCat Pub Company
✨Know the RedCat Way
Familiarise yourself with RedCat's values and mission. Understand how they prioritise integrity, care, and respect in their service. This will help you align your answers with what they value most during the interview.
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and supported staff. Highlight how you’ve handled busy services and maintained high standards.
✨Engage with Guest Experience Scenarios
Be ready to discuss how you would handle various guest feedback situations. Think of specific instances where you resolved issues quickly and professionally, ensuring guest satisfaction. This shows your problem-solving skills and commitment to service.
✨Demonstrate Sales Awareness
Since upselling and promoting specials are key parts of the role, come prepared with ideas on how you would encourage guests to try new items. Share any past successes in boosting sales or enhancing the guest experience through effective communication.
