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- Tasks: Supervise children in a fun, safe play area and provide excellent customer service.
- Company: Join RedCat, a vibrant pub group dedicated to exceptional guest experiences.
- Benefits: Enjoy 25% off food and drinks, career progression, and wellness support.
- Why this job: Make a positive impact on families while having fun in a lively environment.
- Qualifications: Friendly, reliable, and confident in working with children; previous experience is a plus.
- Other info: Flexible hours with opportunities for training and development in a supportive team.
Overview
Position Summary
The Soft Play Assistant is responsible for supervising and supporting children and families in the pub’s soft play area, ensuring a fun, safe, and welcoming environment. They will help with safety checks, cleaning, customer service, and engaging positively with children and parents.
Responsibilities
- Supervise children in the soft play area to ensure safe play.
- Greet and assist parents/guardians, explaining rules and procedures.
- Carry out regular safety checks of equipment and play surfaces.
- Maintain cleanliness and hygiene standards, including cleaning tables, floors, and play equipment.
- Report any hazards, maintenance issues, or incidents promptly.
- Support the pub team by assisting with birthday parties and group bookings.
- Encourage positive play, resolving minor disputes between children where needed.
- Ensure safeguarding and health & safety policies are always followed.
- Work with the wider pub team to provide excellent customer service.
Person Specification
Essential
- Friendly, approachable, and confident in working with children.
- Good communication and people skills (both with children and adults).
- Reliable, punctual, and able to follow safety procedures.
- Ability to remain calm under pressure.
- Basic awareness of health & safety and safeguarding.
Desirable
- Previous experience working with children (e.g., childcare, play centres, schools).
- First Aid qualification (paediatric desirable).
- Food hygiene awareness.
- Experience in hospitality, leisure, or customer service.
Working Conditions
- Based in a family pub with an indoor soft play area.
- Hours may include evenings, weekends, and holidays.
- Role involves standing, moving around, cleaning, and light lifting.
Benefits
- 25% discount on food, drinks, and rooms across all RedCat venues* (T&Cs apply)
- Opportunities for career progression within a fast-growing company
- Financial wellbeing programme
- 24/7 access to our training and development platform
- Wellness programme to support your health and wellbeing
- Employee recognition scheme
- Discounted staff meals during shifts
- Apprenticeship & skills development programmes
About RedCat
RedCat is revitalising pubs, inns, and boutique hotels across the UK—investing in the spaces, the service, and our people. We’re committed to delivering exceptional guest experiences, and our housekeeping team plays a crucial role in that mission.
The RedCat Way
We work with integrity, care, and respect. As a Housekeeper, you’re the unseen hero behind the scenes—making sure every guest enjoys comfort, cleanliness, and a sense of home. You know that it’s the little details that make the biggest difference.
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Soft play Assistant employer: RedCat Independent Pubs
Contact Detail:
RedCat Independent Pubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft play Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out RedCat's social media and website. Understanding their vibe will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. This will help you feel more confident and articulate when discussing your experience with children and customer service.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and approachable nature shine through. They want someone who can engage positively with kids and parents alike.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you're keen and helps keep you on their radar as they make their decision.
We think you need these skills to ace Soft play Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Highlight Relevant Experience: Make sure to mention any previous experience working with children or in customer service. We love seeing how your background aligns with the role of Soft Play Assistant, so be specific about your skills and experiences.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RedCat Independent Pubs
✨Know the Play Area Inside Out
Before your interview, familiarise yourself with the soft play area and its safety protocols. Understand the layout, equipment, and rules to show that you’re ready to ensure a fun and safe environment for children.
✨Show Off Your People Skills
Since this role involves interacting with both children and parents, be prepared to demonstrate your communication skills. Think of examples where you've successfully engaged with kids or resolved conflicts, as this will highlight your suitability for the position.
✨Emphasise Your Team Spirit
The job requires working closely with the management team and other staff members. Share experiences where you’ve collaborated effectively in a team setting, showcasing your ability to support and train others while maintaining a positive atmosphere.
✨Prepare for Safety Questions
Given the importance of health and safety in this role, brush up on basic safety procedures and child safeguarding practices. Be ready to discuss how you would handle potential hazards or incidents, demonstrating your reliability and calmness under pressure.
