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- Tasks: As a Night Porter, you'll ensure a seamless guest experience during night hours.
- Company: Join The Conningbrook Hotel, a charming venue blending tradition with modern amenities.
- Benefits: Enjoy 25% off food and drinks, wellness programmes, and opportunities for career growth.
- Why this job: Be part of a vibrant community hub, delivering exceptional service and creating memorable experiences.
- Qualifications: Previous hotel experience is a plus; a passion for hospitality is essential.
- Other info: Work night shifts from 11pm-7am, with flexible scheduling options available.
The predicted salary is between 24000 - 36000 £ per year.
Due to exciting changes at the Conningbrook, we are seeking a Night Porter to better serve our Customers and provide them with a seamless experience whilst staying with us. Expectations of the position include (but are not limited to):
- Completing the 'Night Porter' duties as laid out by the General Manager, to include cleaning public areas, resetting the bar area and restaurant, setting for breakfast, setting conference rooms; to set the business up for success the following day.
- To be on call to provide our customers with emergency support during their stay with us at night, acting calmly and professionally whilst doing so.
- To be responsible for the security and safety of the building out of hours.
- Previous administrative experience within a hotel would be advantageous for this position.
This is a night-work position with expected hours 11pm-7am, 4-5 days a week, exact hours can be discussed at interview.
What's in it for you?
- Tronc
- 25% off all food, drink, rooms at all RedCat Venues* (T&C's apply)
- Great opportunities to progress within a growing company
- Financial wellbeing programme
- Employee recognition programme
- 24hrs access to the companies training and development site.
- Wellness Programme
You love the venue you work for, and you are passionate about giving your guests an incredible experience. You comfortably work in your team to achieve this by ensuring the food and drink you serve looks and taste wonderful, and it is all delivered with integrity and passion. You share the courteous and hospitable values of your Managers so making recommendations to guests, offering friendly conversation and answering their questions promptly will come naturally to you.
You should have an interest and an understanding of commercials of the business; how using promotions, recommendations will help your venue achieve profitability and growth, as well as ensuring all bills are recorded and paid for accurately. You see the importance of keeping a clean and tidy section, following RedCat health and safety standards and you ensure your department is wonderfully inviting and immaculately presented at all times.
Key Responsibilities
- You're a team player – Works naturally as part of a team, communicates well and shows consideration with colleagues and with other departments to achieve the best levels of customer experience.
- You are smart and friendly – Well presented with a professional and approachable manner, you will be able to stay calm and courteous, even through the busiest shifts.
- You are well organized and very tidy – Multitasking and prioritizing customer requests and tasks will be part of your job, and all the while ensuring you work in a neat and tidy way, ensuring our places are beautifully presented.
- Let's be safe - You demonstrate awareness of allergen safety, covid-safety as well as adhering to RedCat's health and safety procedures and licensing laws at all times. You communicate any risks you see to your managers.
- A product expert – From a perfectly garnished gin and tonic to a table setting that's instantly Instagramable, you are passionate about our offering and know everything about it!
- Stock and cash handling – You are confident using EPOS systems to accurately record customer orders and take payments.
- You are ready to learn! - You will be given training in the form of online courses and reading as well as on the job coaching; be ready and willing to absorb lots of information to help you become the best you can be!
About the Conningbrook
Nestled in the village of Kennington, just outside Ashford, The Conningbrook Hotel is a fabulous hotel with 29 bedrooms, that seamlessly blends traditional charm with modern amenities. As part of our Neighbourhood syndicate, it offers guests a comfortable and friendly atmosphere, featuring well-appointed hotel rooms and convenient access to local attractions.
Food excellence is at the heart of The Conningbrook Hotel's offerings. The restaurant serves fabulous food, where guests can enjoy hearty British classics, including a traditional Sunday carvery, as well as a selection of lighter options and children's meals. The restaurant's garden and playground area provide a family-friendly dining experience.
The Conningbrook Hotel is well loved by locals and is a vibrant community hub, hosting regular events. For hospitality professionals seeking to join a dedicated team in a thriving environment, The Conningbrook Hotel offers an excellent opportunity to be part of a venue that values tradition, quality, and outstanding guest experiences.
Night Porter employer: RedCat Independent Pubs
Contact Detail:
RedCat Independent Pubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Porter at The Conningbrook. Understanding the expectations around cleaning, setting up for breakfast, and ensuring guest safety will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being calm and professional under pressure is key for this position, so having anecdotes ready can really set you apart.
✨Tip Number 3
Research The Conningbrook Hotel and its offerings. Knowing about their food and drink menu, as well as their commitment to quality and community, will allow you to engage more meaningfully with the team and show your genuine interest in the venue.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed as a Night Porter, which can be invaluable when you're preparing for your interview.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in hospitality or administrative positions. Emphasise skills that align with the Night Porter duties, such as customer service, multitasking, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've provided excellent customer service or handled challenging situations in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Night Porter position, such as organisation, teamwork, and communication. Discuss your ability to remain calm under pressure and your commitment to maintaining safety and cleanliness.
Show Enthusiasm for the Venue: Express your excitement about working at The Conningbrook Hotel. Mention what you admire about the venue and how you can contribute to its reputation for outstanding guest experiences. This personal touch can make your application stand out.
How to prepare for a job interview at RedCat Independent Pubs
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond for guests in previous roles, as this will resonate well with the interviewers.
✨Demonstrate Teamwork Skills
Since the role requires working closely with others, be prepared to discuss your experience in team settings. Highlight instances where you collaborated effectively with colleagues to enhance the guest experience.
✨Be Ready for Situational Questions
Expect questions about how you would handle specific scenarios, such as dealing with a difficult guest or managing multiple tasks at once. Practise your responses to demonstrate your problem-solving skills and calmness under pressure.
✨Understand the Venue's Offerings
Familiarise yourself with The Conningbrook Hotel's services and menu items. Being knowledgeable about what they offer will show your genuine interest in the position and help you make informed recommendations during the interview.
