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For Companies At a Glance
- Tasks: Deliver exceptional service, take orders, and ensure a smooth dining experience.
- Company: RedCat is transforming pubs and hotels across the UK with a focus on design and service.
- Benefits: Enjoy tips, discounts, wellness programmes, and opportunities for career growth.
- Why this job: Join a vibrant team where your energy creates memorable experiences for guests.
- Qualifications: No prior experience needed; just bring your passion for hospitality and teamwork.
- Other info: Flexible shifts available, perfect for students balancing work and studies.
Front of House Team Member @ The Pastures Lodge!
Why join us?
- Share of tips (Tronc)
- 25% discount on food, drinks, and rooms across all RedCat venues* (T&Cs apply)
- Opportunities to progress within a growing company
- Financial wellbeing programme
- Employee recognition scheme
- Discounted staff meals during shifts
- Apprenticeship & skills development programmes
- 24/7 access to our training and development platform
- Wellness programme to support your health and wellbeing
About The Role
At RedCat, you’ll deliver outstanding service that makes every guest feel welcome and valued. You’ll guide them through the menu, take accurate orders, serve food and drinks promptly, and ensure their experience is smooth from start to finish.
You’ll work closely with the rest of the FOH team and the kitchen, making sure communication is clear and service is efficient. Whether it’s recommending the perfect drink pairing, remembering a regular’s favourite dish, or handling special requests, you’ll do it all with warmth, professionalism, and a smile.
Your attention to detail, ability to multitask, and passion for hospitality will help create memorable dining experiences that keep guests coming back.
Key Responsibilities
- Guest Service – Greet and seat guests, take orders, and deliver food and drinks promptly.
- Menu Knowledge – Be confident in explaining dishes, specials, and drink options, including allergens.
- Upselling – Recommend dishes, drinks, and promotions to enhance the guest experience and boost sales.
- Presentation – Ensure tables are set and maintained to RedCat’s standards.
- Teamwork – Work collaboratively with colleagues and the kitchen to keep service running smoothly.
- Problem-Solving – Resolve guest concerns quickly and professionally.
- Payments – Use EPOS systems to process orders and payments accurately.
- Cleanliness – Keep your section and service areas tidy and organised.
About RedCat
RedCat is revitalising pubs, inns, and boutique hotels across the UK—investing in design, service, and our people. Our restaurant servers are at the heart of the guest experience, ensuring every visit is friendly, efficient, and memorable.
The RedCat Way
We work with integrity, care, and respect. As a Restaurant Server, you bring positive energy to every shift, making guests feel welcome and delivering service they’ll remember long after they leave.
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Front of House Team Member employer: RedCat Independent Pubs
Contact Detail:
RedCat Independent Pubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with the menu and drink options at The Pastures Lodge. Knowing the dishes, specials, and potential allergens will not only boost your confidence during the interview but also show your genuine interest in providing excellent service.
✨Tip Number 2
Demonstrate your passion for hospitality by sharing personal experiences where you went above and beyond for a guest. This will highlight your commitment to creating memorable dining experiences, which is key for a Front of House Team Member.
✨Tip Number 3
Practice your communication skills, especially in a team setting. Being able to articulate clearly with both guests and colleagues is crucial for ensuring smooth service, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Research RedCat's values and culture. Understanding their approach to hospitality and teamwork will help you align your answers during the interview, showing that you’re a great fit for their team and share their vision.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front of House Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Your Customer Service Skills: In your CV and cover letter, emphasise your previous experience in customer service roles. Provide specific examples of how you have delivered outstanding service, handled guest concerns, or contributed to a positive dining experience.
Demonstrate Teamwork: Highlight your ability to work collaboratively with others. Mention any past experiences where you successfully worked as part of a team, especially in fast-paced environments, to ensure smooth service delivery.
Express Your Passion for Hospitality: Convey your enthusiasm for the hospitality industry in your application. Share why you enjoy working in this field and how you can contribute to creating memorable experiences for guests at RedCat.
How to prepare for a job interview at RedCat Independent Pubs
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences where you went above and beyond for guests, as this will demonstrate your commitment to providing outstanding service.
✨Know the Menu Inside Out
Familiarise yourself with the menu, including specials and drink options. Being able to confidently discuss dishes and recommend pairings will impress the interviewer and show that you're ready to hit the ground running.
✨Emphasise Teamwork Skills
Highlight your ability to work collaboratively with others. Share examples of how you've successfully worked in a team environment, as this role requires close communication with both front of house and kitchen staff.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've handled difficult situations or guest complaints in the past. Showing that you can resolve issues quickly and professionally will be key to proving your suitability for the role.
