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For Companies At a Glance
- Tasks: Lead the Front of House team, ensuring excellent guest service and smooth operations.
- Company: Join RedCat, a vibrant company revitalising pubs and hotels across the UK.
- Benefits: Enjoy 25% off food and drinks, wellness programmes, and career growth opportunities.
- Why this job: Be the face of our venues and make every guest's experience memorable.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Dynamic environment with training and development support for your career.
The predicted salary is between 1200 - 1400 £ per month.
Why join us?
- 25% discount on food, drinks, and rooms across all RedCat venues* (T&Cs apply)
- Excellent opportunities for career growth within a fast-paced, expanding company
- Financial wellbeing programme
- 24/7 access to our training and development platform
- Wellness programme to support your health and wellbeing
- Employee recognition scheme
- Discounted staff meals during shifts
- Apprenticeship & leadership development programmes
About The Role
As Front of House Supervisor, you’ll be the on-shift leader, ensuring every guest receives warm, attentive service and every shift runs seamlessly. You’ll guide the FOH team through busy services, support with training, and keep both the guest experience and operational standards consistently high. You’ll work closely with both the management team and kitchen, acting as the communication bridge so orders are accurate, service is smooth, and the atmosphere stays positive. You’ll also handle any guest feedback confidently, ensuring issues are resolved quickly and professionally. From overseeing table turns to encouraging upselling, you’ll keep a sharp eye on both service quality and the commercial success of the venue.
Key Responsibilities
- Lead the FOH Team – Supervise, motivate, and support staff during service to maintain excellent standards.
- Guest Experience – Greet and engage with guests, ensuring service is warm, professional, and memorable.
- Operational Support – Organise floor plans, monitor table turnover, and liaise with the kitchen for smooth service.
- Training & Development – Help new and existing staff improve skills through on-the-job coaching.
- Standards & Presentation – Keep the venue immaculate, following RedCat’s brand and cleanliness guidelines.
- Sales Awareness – Promote specials, upsell products, and support profitability targets.
- Problem-Solving – Resolve guest concerns calmly and quickly, keeping satisfaction high.
- Safety & Compliance – Follow and enforce health, safety, and licensing laws, reporting any risks promptly.
About RedCat
RedCat is revitalising pubs, inns, and boutique hotels across the UK—investing in design, service, and, most importantly, our people. We believe in creating venues where guests love to spend time and where careers can thrive.
The RedCat Way
We work with integrity, care, and respect. As Front of House Supervisor, you’re the energy and support that keeps the team moving, the face guests remember, and the person who ensures every shift ends with satisfied customers and a proud team.
FOH Supervisor employer: RedCat Independent Pubs
Contact Detail:
RedCat Independent Pubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. They might know about openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Get your foot in the door by visiting venues you're interested in. Chat with staff, show your enthusiasm, and ask if they’re hiring. Sometimes, a friendly face can lead to an opportunity before it’s even advertised!
✨Tip Number 3
Prepare for interviews by practising common questions related to the Front of House role. Think about how you’d handle guest complaints or motivate your team during busy shifts. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining the RedCat family.
We think you need these skills to ace FOH Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about what makes you passionate about the role.
Tailor Your Application: Make sure to customise your application for the Front of House Supervisor position. Highlight relevant experiences that showcase your leadership skills and ability to create memorable guest experiences. We love seeing how you connect with our values!
Be Specific: Use specific examples to demonstrate your skills and achievements. Instead of saying you’re great at problem-solving, tell us about a time you resolved a guest issue effectively. This helps us understand how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the RedCat family!
How to prepare for a job interview at RedCat Independent Pubs
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with RedCat's venues and their unique offerings. This shows genuine interest and helps you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll be leading a team. Prepare examples of how you've motivated and supported staff in previous roles. Highlight any training or coaching experiences to demonstrate your ability to develop others.
✨Prepare for Problem-Solving Scenarios
Think of specific situations where you’ve successfully resolved guest complaints or operational issues. Be ready to share these stories, as they’ll illustrate your calmness under pressure and commitment to guest satisfaction.
✨Emphasise Sales Awareness
Upselling and promoting specials are key parts of the role. Come prepared with ideas on how you would encourage guests to try new items or increase their spend, showing that you understand the commercial side of the business.