Working for a leading telco with millions of customers, the Lead Customer Retention Manager will work to increase customer retention, reduce churn, drive upsell & cross-sell opportunities and ultimately increase revenue.The Lead Customer Retention Manager will work cross functionally with teams across the whole business including the wider marketing team, data/analytics, finance and more.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
This is a strategic role, but needs someone who is just as comfortable executing as they are setting out the strategy.The Lead Customer Retention Manager will have:Lots of experience in a CRM / customer retention role at a subscription based business e.g.
telco / telecoms, mobile, broadband, utilities, TV, entertainment, etc.Experience reducing customer churnGreat analytical skills and data driven mindsetStrong stakeholder management and communication skillsCome from roles like Customer Marketing xsabvtc Manager, CRM Manager, Lifecycle Marketing Manager or similarThis is a great opportunity for a talented Lead Customer Retention Manager to join a company going through huge growth, with big opportunity for progression.Lead Customer Retention Manager70-85k + 20% bonus + benefitsLondon / hybrid
Customer Retention Lead in Vauxhall employer: RedCat Digital
Join a leading global media and publishing organisation that values its employees and fosters a collaborative work culture. With a focus on professional growth, you will have the opportunity to work closely with senior stakeholders while providing impactful legal advice across international employment law matters. Enjoy a flexible working pattern of 4 days in the office and 1 day remote, alongside competitive compensation and the chance to contribute to meaningful projects in a dynamic environment.
