At a Glance
- Tasks: Lead and evolve CRM strategy across five markets, focusing on customer retention.
- Company: Fast-growing pan-European telecoms business with a dynamic team.
- Benefits: Competitive salary, bonus, 25 days holiday, pension, and private medical.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Shape impactful CRM strategies and work in a collaborative, international environment.
- Qualifications: Proven CRM expertise and experience in fast-paced, data-driven environments.
The predicted salary is between 80000 - 90000 € per year.
If you've built CRM programmes that actually move the needle on retention and customer lifetime value, this one's worth a look. A fast-growing, pan-European telecoms business is looking for a Senior CRM Manager to own and evolve their CRM strategy across five markets. It's a Group-level role, sitting in the central commercial team and working directly with in-country teams to lift their CRM capability. The brief is broad and the remit is real.
The role
This is a hands-on leadership position. The person coming in will shape the customer lifecycle framework, act as the internal subject matter expert on all things CRM, and partner closely with Data Science and Analytics to build a test-and-learn approach that's actually measurable. Day-to-day, that means:
- Building and evolving end-to-end customer lifecycle frameworks, with retention at the core
- Acting as the Group CRM lead for five operating countries, from concept through to execution
- Owning the selection and management of CRM tools across the business
- Working with Analytics and Data Science to ensure activity is data-driven and performance is tracked against clear KPIs
- Shaping communications channel strategy and ensuring all activity is compliant
What they're looking for
Someone who is a genuine CRM expert, not just a campaign manager. They want a track record of results in fast-paced commercial environments, strong commercial instincts, and the ability to work across multiple countries and teams at different levels of seniority. Looking for people from consumer subscription, or individuals driving for repeatable revenues in complex, data-rich businesses. Multi-market or international CRM experience is highly relevant.
The package
Salary: c£80,000 - £90,000 + bonus + a strong benefits package including 25 days holiday (rising with tenure), pension matched to 5%, private medical, life assurance and more. Working pattern: London-based, hybrid - 3 days in the office per week.
Senior CRM Manager in Slough employer: RedCat Digital
Join a dynamic and fast-growing pan-European telecoms business that values innovation and collaboration. As a Senior CRM Manager, you'll thrive in a supportive work culture that prioritises employee growth, offering a competitive salary and an extensive benefits package, including generous holiday entitlement and private medical insurance. With a hybrid working model based in London, you'll have the opportunity to lead impactful CRM strategies across multiple markets while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms industry or CRM space. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies showcasing your successful CRM programmes. This will help you stand out and demonstrate your ability to drive retention and customer lifetime value.
✨Tip Number 3
Get ready for interviews by brushing up on your data-driven decision-making skills. Be prepared to discuss how you've used analytics to shape CRM strategies and improve performance against KPIs.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior CRM Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior CRM Manager. Highlight your experience in building CRM programmes that boost retention and customer lifetime value, as this is what we’re really looking for!
Showcase Your Achievements:Don’t just list your responsibilities; show us the results you’ve achieved in previous roles. Use metrics and examples to demonstrate how you've shaped customer lifecycle frameworks and improved CRM capabilities.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and skills relevant to the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RedCat Digital
✨Know Your CRM Inside Out
Make sure you can talk confidently about your previous CRM programmes and how they impacted retention and customer lifetime value. Prepare specific examples that showcase your expertise and results, as this role demands a genuine CRM expert.
✨Understand the Business Landscape
Research the telecoms industry and the specific company you're interviewing with. Familiarise yourself with their current CRM strategies and think about how you can enhance them across multiple markets. This will show your proactive approach and understanding of the role's broad remit.
✨Data-Driven Mindset
Since the role involves working closely with Data Science and Analytics, be ready to discuss how you've used data to inform your CRM strategies in the past. Bring examples of how you've built measurable test-and-learn approaches that align with clear KPIs.
✨Showcase Leadership Skills
As this is a hands-on leadership position, prepare to demonstrate your ability to lead cross-functional teams. Share experiences where you've successfully collaborated with different departments and countries, highlighting your communication skills and adaptability in diverse environments.
