Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive data-led decisions and enhance reporting for customer success.
- Company: Dynamic company focused on customer experience and growth.
- Benefits: Competitive day rate, flexible working environment, and opportunity for contract extension.
- Why this job: Make a real impact by transforming data into actionable insights.
- Qualifications: High-level SQL expertise and experience with dashboard tools like Tableau or Qlik.
- Other info: Collaborative team atmosphere with opportunities to work on innovative projects.
The predicted salary is between 33600 - 33600 £ per year.
We are seeking a highly motivated and experienced Business Intelligence Analyst to join a dynamic Customer Success team on a 3-month rolling contract. In this role, you will play a key part in driving data-led decision-making across Growth, Retention, and Customer Experience functions.
You will be responsible for leading and supporting the evolution of business-critical reporting, including the migration of dashboards from country-level to regional-level views, and redesigning underlying SQL (Databricks) queries and ETL pipelines to support this transition. You will also collaborate closely with Data Science and senior stakeholders to enhance KPI dashboards used at C-suite level, ensuring insights are aligned to evolving business needs.
Working closely with end users and cross-functional teams, you will gather requirements, refine key metrics, and redesign dashboards (Tableau/Qlik) to deliver clear, actionable insights across customer journeys, retention, and revenue-generating activities. This role requires a strong technical background, especially in SQL, as you will be expected to demonstrate your SQL proficiency during the interview process.
Day to Day:
- Maintain Digital Recommendations reporting and add new use cases.
- Support the CS analytics team on experiments related to revenue-generating activities.
- Maintain Agent Recommendations reporting and provide insights to the Growth & Retention teams.
- Improve Retention reporting to reflect revenue metrics.
- Support the transition of data structures from the existing market model to a new regional model.
- Support Growth & Retention business reviews with insights to enhance revenue-generating programs.
- Create dashboards to visualize end-to-end customer journeys, supporting improvements in the Customer Experience.
Key Responsibilities:
- Dashboard Development: Design and build interactive, intuitive dashboards to monitor retention and revenue-generating activities. Develop and maintain scalable ETL processes to integrate data and support dashboard creation. Utilize SQL and Python to query databases, perform data manipulation, and automate analysis.
- Experimentation: Support the Growth & Retention teams by analysing and reporting on A/B testing results. Provide historical data for key metrics to establish baseline performance and experiment targets.
- Collaboration: Work closely with Customer Success, Sales, and Marketing teams to understand reporting needs and refine dashboard functionalities. Present data-driven insights to business stakeholders and executives in a clear, concise manner.
- Quality Assurance: Ensure data accuracy and integrity by implementing best practices in data governance and quality control. Troubleshoot and resolve any data-related issues quickly.
Technical Skills:
- Strong expertise in SQL for reporting, querying, data manipulation, and ensuring robust data solutions. This skill will be rigorously tested during the interview process.
- Proven experience in building dashboards using tools such as Tableau, Qliksense, or similar platforms.
- Familiarity with ETL processes and tools.
- Experience with A/B testing methodologies and analysis.
Industry Experience:
- Experience with call center data, including understanding relevant metrics and KPIs.
- Familiarity with web data and digital support tools, along with associated KPIs.
Business Intelligence Analyst – High Level SQL experience in Slough employer: RedCat Digital
Contact Detail:
RedCat Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Intelligence Analyst – High Level SQL experience in Slough
✨Tip Number 1
Get your SQL skills sharp! Since this role is all about high-level SQL, make sure you can demonstrate your expertise during the interview. Brush up on your querying techniques and be ready to tackle some real-world problems.
✨Tip Number 2
Network like a pro! Connect with people in the industry, especially those working in Customer Success or Business Intelligence. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 3
Show off your dashboard skills! Prepare a portfolio of dashboards you've created using Tableau or Qlik. This will not only showcase your technical abilities but also your understanding of how to deliver actionable insights.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of candidates and ensures you get the attention you deserve. Plus, it’s super easy!
We think you need these skills to ace Business Intelligence Analyst – High Level SQL experience in Slough
Some tips for your application 🫡
Show Off Your SQL Skills: Since this role requires high-level SQL experience, make sure to highlight your SQL proficiency in your application. Share specific examples of how you've used SQL in past projects, especially in dashboard creation or data manipulation.
Tailor Your Application: Take a moment to customise your CV and cover letter for this position. Use keywords from the job description to demonstrate that you understand the role and how your skills align with what we're looking for.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on how your experience directly relates to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status directly from us.
How to prepare for a job interview at RedCat Digital
✨Brush Up on Your SQL Skills
Since this role requires high-level SQL experience, make sure you’re comfortable with complex queries and data manipulation. Practise writing SQL queries that could be relevant to the job, especially those that involve ETL processes and dashboard creation.
✨Know Your Dashboards
Familiarise yourself with dashboard tools like Tableau or Qlik. Be ready to discuss your previous experiences in designing and building dashboards, and think of examples where your work led to actionable insights for stakeholders.
✨Understand the Business Context
Research the company’s customer success strategies and how they use data to drive decisions. Being able to connect your technical skills to their business goals will show that you’re not just a techie but also a strategic thinker.
✨Prepare for Collaboration Questions
This role involves working closely with various teams, so expect questions about collaboration. Think of specific instances where you’ve worked cross-functionally, gathered requirements, or presented insights to non-technical stakeholders.