At a Glance
- Tasks: Lead and evolve CRM strategies across five markets to boost customer retention.
- Company: Fast-growing pan-European telecoms business with a dynamic team.
- Benefits: Competitive salary, bonus, 25 days holiday, pension, and private medical.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Shape impactful CRM strategies and work in a collaborative, data-driven environment.
- Qualifications: Proven CRM expertise with experience in fast-paced, multi-market environments.
The predicted salary is between 80000 - 90000 € per year.
If you've built CRM programmes that actually move the needle on retention and customer lifetime value, this one's worth a look. A fast-growing, pan-European telecoms business is looking for a Senior CRM Manager to own and evolve their CRM strategy across five markets. It's a Group-level role, sitting in the central commercial team and working directly with in-country teams to lift their CRM capability. The brief is broad and the remit is real.
This is a hands-on leadership position. The person coming in will shape the customer lifecycle framework, act as the internal subject matter expert on all things CRM, and partner closely with Data Science and Analytics to build a test-and-learn approach that's actually measurable.
Day-to-day, that means:
- Building and evolving end-to-end customer lifecycle frameworks, with retention at the core
- Acting as the Group CRM lead for five operating countries, from concept through to execution
- Owning the selection and management of CRM tools across the business
- Working with Analytics and Data Science to ensure activity is data-driven and performance is tracked against clear KPIs
- Shaping communications channel strategy and ensuring all activity is compliant
What they're looking for:
Someone who is a genuine CRM expert, not just a campaign manager. They want a track record of results in fast-paced commercial environments, strong commercial instincts, and the ability to work across multiple countries and teams at different levels of seniority. Looking for people from consumer subscription, or individuals driving for repeatable revenues in complex, data-rich businesses. Multi-market or international CRM experience is highly relevant.
The package:
Salary: c£80,000 - £90,000 + bonus + a strong benefits package including 25 days holiday (rising with tenure), pension matched to 5%, private medical, life assurance and more.
Working pattern: London-based, hybrid - 3 days in the office per week.
Senior CRM Manager in London employer: RedCat Digital
Join a dynamic and fast-growing pan-European telecoms business that values innovation and collaboration. As a Senior CRM Manager, you'll thrive in a supportive work culture that prioritises employee growth, offering a competitive salary and an attractive benefits package, including generous holiday entitlement and private medical insurance. With a hybrid working model based in London, you will have the opportunity to make a significant impact across multiple markets while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms industry or CRM space. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies showcasing your successful CRM programmes. This will help you stand out and demonstrate your ability to drive retention and customer lifetime value.
✨Tip Number 3
Get ready for interviews by brushing up on your data-driven decision-making skills. Be prepared to discuss how you've used analytics to shape CRM strategies in the past—this is key for the role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior CRM Manager in London
Some tips for your application 🫡
Show Your CRM Expertise:Make sure to highlight your experience in building CRM programmes that drive retention and customer lifetime value. We want to see how you've made a real impact in previous roles, so don’t hold back on the details!
Tailor Your Application:Take the time to customise your CV and cover letter for this role. We’re looking for someone who understands the nuances of working across multiple countries and teams, so make sure to showcase any relevant international experience.
Be Data-Driven:Since this role involves working closely with Analytics and Data Science, it’s crucial to demonstrate your ability to use data to inform decisions. Share examples of how you’ve tracked performance against KPIs in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Senior CRM Manager!
How to prepare for a job interview at RedCat Digital
✨Know Your CRM Inside Out
Make sure you can talk confidently about your previous CRM programmes and how they impacted retention and customer lifetime value. Prepare specific examples that showcase your expertise and results in fast-paced environments.
✨Understand the Business Landscape
Research the telecoms industry and the specific company you're interviewing with. Familiarise yourself with their current CRM strategies and think about how you can enhance them across multiple markets. This shows you're proactive and genuinely interested.
✨Data-Driven Mindset
Be ready to discuss how you've used data analytics in your previous roles to drive CRM success. Highlight any experience you have working with Data Science teams and how you’ve built measurable test-and-learn approaches.
✨Showcase Leadership Skills
Since this is a hands-on leadership role, prepare to demonstrate your ability to lead cross-functional teams. Share examples of how you've successfully collaborated with different departments and managed projects from concept to execution.
