At a Glance
- Tasks: Design and scale partner education programmes to boost product adoption and engagement.
- Company: Join a global tech organisation with a focus on innovation and collaboration.
- Benefits: Flexible work environment with 3 days in the office and 2 days remote.
- Other info: Opportunity to leverage AI tools for efficient and personalised learning journeys.
- Why this job: Make a real impact by driving partner success and business growth through education.
- Qualifications: Experience in B2B SaaS or FinTech, with a knack for creating engaging learning experiences.
The predicted salary is between 51750 - 63250 £ per year.
- London (3 days office / 2 days remote)
- We're supporting a global technology organisation seeking an experienced
Partner Education & Product Adoption Lead to build and scale education programmes across a large professional partner ecosystem.
This is not a traditional Learning & Development role.
We're looking for someone who has built customer or partner education programmes that directly influenced product adoption, engagement, retention, and business growth.
You'll own the strategy, design and optimisation of scalable learning experiences that help partners adopt new products, features and workflows faster, ultimately improving business outcomes.
What You'll Be Doing
- Design and scale partner education programmes across multiple international markets.
- Build learning journeys that drive product adoption and behavioural change.
- Develop frameworks that help partners discover, adopt and maximise new platform capabilities.
- Collaborate with Product Marketing, Product Management, Customer Success and Go-To-Market teams.
- Create scalable education strategies supporting feature launches, onboarding and ongoing partner engagement.
- Use AI and automation tools to localise, personalise and scale learning experiences efficiently.
- Measure and optimise programmes using commercial outcomes, not just attendance metrics.
What We're Looking For
- Background within B2B Saa S, Fin Tech, Technology or Platform businesses.
- Experience partnering closely with Product Marketing, Product Management, Customer Success or GTM teams.
• Demonstrable examples of education programmes driving
- Feature usage
- Partner activation
- Retention
- Experience building scalable digital learning journeys, certification programmes or partner academies.
- Comfortable translating complex technical products into simple, engaging learning experiences.
- AI & Technology
- We are particularly interested in candidates already using AI tools to:
- Repurpose content at scale.
- Build and localise learning journeys.
- Generate educational assets and communications.
- Improve programme efficiency and learner engagement.
- Ideal Backgrounds
We'd be especially interested in candidates currently working as
- Product Adoption Manager
- Customer Success Enablement Manager
- Partner Success Manager
- Learning Experience Lead within a Saa S or Fin Tech business
- Not the Right Fit If
This role is unlikely to suit candidates focused primarily on
- Internal Learning & Development
- Corporate Training
- Leadership Development
- Learning Operations Administration
- Facilitating training without programme ownership
If you've built customer or partner education programmes that have driven measurable adoption, engagement and commercial outcomes within Saa S, Fin Tech or technology environments, we'd love to hear from you.
Partner Education & Product Adoption Lead in London employer: RedCat Digital
Join a leading global media and publishing organisation that values its employees and fosters a collaborative work culture. With a focus on professional growth, you will have the opportunity to work closely with senior stakeholders while providing impactful legal advice across international employment law matters. Enjoy a flexible working pattern of 4 days in the office and 1 day remote, alongside competitive compensation and the chance to contribute to meaningful projects in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Education & Product Adoption Lead in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RedCat Digital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RedCat Digital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partner Education & Product Adoption Lead in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RedCat Digital:Your cover letter is your chance to shine! Tell us why you want to work at RedCat Digital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RedCat Digital!
How to prepare for a job interview at RedCat Digital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
