At a Glance
- Tasks: Boost customer loyalty and drive revenue through strategic retention initiatives.
- Company: Leading telco with millions of customers and a focus on growth.
- Benefits: Competitive salary, bonus, and flexible hybrid working options.
- Other info: Exciting career progression opportunities in a rapidly growing company.
- Why this job: Join a dynamic team and make a real impact on customer experience.
- Qualifications: Experience in CRM roles, strong analytical skills, and excellent communication.
The predicted salary is between 44817 - 54777 £ per year.
Working for a leading telco with millions of customers, the Lead Customer Retention Manager will work to increase customer retention, reduce churn, drive upsell & cross-sell opportunities and ultimately increase revenue.
The Lead Customer Retention Manager will work cross functionally with teams across the whole business including the wider marketing team, data/analytics, finance and more.
This is a strategic role, but needs someone who is just as comfortable executing as they are setting out the strategy.
The Lead Customer Retention Manager will have: Lots of experience in a CRM / customer retention role at a subscription based business e. g. telco / telecoms, mobile, broadband, utilities, TV, entertainment, etc.
Experience reducing customer churn Great analytical skills and data driven mindset Strong stakeholder management and communication skills Come from roles like Customer Marketing Manager, CRM Manager, Lifecycle Marketing Manager or similar This is a great opportunity for a talented Lead Customer Retention Manager to join a company going through huge growth, with big opportunity for progression.
Lead Customer Retention Manager70-85k + 20% bonus + benefits London / hybrid
Customer Retention Lead in London employer: RedCat Digital
RedCat Digital is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the marketing landscape. With a strong emphasis on employee growth and development, team members are encouraged to expand their skills and take on new challenges, all while enjoying the benefits of working in a collaborative environment. Located in a vibrant area, employees also benefit from a supportive community that values creativity and results-driven performance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Lead in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RedCat Digital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RedCat Digital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Retention Lead in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RedCat Digital:Your cover letter is your chance to shine! Tell us why you want to work at RedCat Digital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RedCat Digital!
How to prepare for a job interview at RedCat Digital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
