At a Glance
- Tasks: Lead a team to create world-class content and enhance digital customer experiences.
- Company: Join a leading media and entertainment organisation in Europe.
- Benefits: Generous pension, private healthcare, and exclusive rewards.
- Other info: Enjoy a hybrid working model with excellent career growth opportunities.
- Why this job: Make your mark by shaping transformative content strategies and driving customer engagement.
- Qualifications: Proven experience in user-centred content design and strong leadership skills.
The predicted salary is between 40500 - 49500 £ per year.
Location: London (Hybrid Working)
The Role
Want to do the best work of your life? This is an opportunity to make your mark at a leading media and entertainment organisation in Europe. As a Content Design Manager (internally known as Lead Content Designer), you’ll play a pivotal role within the digital customer experience team, owning the creation of world-class content and delivering transformative solutions across web, mobile apps, agent tools, and customer communications. You’ll lead Agile teams, drive content strategy, and be accountable for delivering outcomes that meet both customer needs and business goals. Working within a Customer Experience Centre of Excellence, you’ll support CX strategy, content excellence, and performance across product roadmaps in the UK & Ireland.
What You’ll Do
- People
- Lead and develop a team of content designers, ensuring consistent, high-quality output across all platforms.
- Take ownership of your personal development with clear goals and progression milestones.
- Support team growth through coaching, 1:1s, and tailored development plans.
- Position
- Own strategic content direction across your portfolio, shaping customer journeys aligned to business goals.
- Champion the customer voice in decision-making and prioritisation.
- Engage stakeholders with compelling, evidence-based storytelling and content strategies.
- Own voice, tone, and style guidelines to ensure clarity, consistency, and accessibility.
- Evolve content design practices in partnership with senior design leadership.
- Collaborate cross-functionally with product, engineering, architecture, and analytics teams.
- Process
- Translate customer insight into actionable content improvements.
- Lead tone of voice workshops, content audits, and editorial reviews.
- Partner with research teams to validate effectiveness and usability.
- Align content with product and service design artefacts (e.g. journey maps, blueprints).
- Support design operations to optimise workflows and feedback loops.
- Own content modelling, taxonomy, and information architecture frameworks.
- Ensure alignment with SEO, legal, and compliance standards.
- Drive adoption of AI and LLM tools within content design workflows.
- Take accountability for delivery, managing risks and maintaining quality.
- Product
- Own end-to-end content strategies and app-first experiences.
- Lead UX writing and system-level thinking across complex journeys.
- Integrate AI into personalised, scalable content experiences.
- Define and validate information architecture and navigation.
- Establish scalable content patterns and editorial standards.
- Define and track CX KPIs and content performance metrics.
- Ensure accessibility standards (WCAG 2.2) are met across all outputs.
Who You Are
- Proven track record delivering strategic, user-centred content across large-scale digital products.
- Advanced experience with tools such as Figma, Confluence, and enterprise CMS platforms.
- Strong leadership experience managing senior content designers across multiple initiatives.
- Deep expertise in UX writing, information architecture, and accessible content design.
- Extensive user research experience (e.g. usability testing, card sorting, behavioural insights).
- Strong analytics capability (e.g. Adobe Analytics, Contentsquare) to inform optimisation.
- Excellent communication and stakeholder influence at senior and executive level.
- Comfortable working in fast-paced, complex environments.
- Strategic mindset with experience shaping content design operating models and teams.
The Rewards
- Generous pension package.
- Private healthcare.
- Access to a wide range of exclusive rewards and experiences.
How You’ll Work
This role follows a hybrid working model, with an expectation of 3 days in the London office and up to 2 days working from home per week.
Content Design Director in London employer: RedCat Digital
RedCat Digital is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the marketing landscape. With a strong emphasis on employee growth and development, team members are encouraged to expand their skills and take on new challenges, all while enjoying the benefits of working in a collaborative environment. Located in a vibrant area, employees also benefit from a supportive community that values creativity and results-driven performance.
StudySmarter Expert Advice🤫
We think this is how you could land Content Design Director in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at RedCat Digital for a Content Design Director, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like RedCat Digital before they go live!
We think you need these skills to ace Content Design Director in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Content Design Director at RedCat Digital, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work RedCat Digital does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to RedCat Digital. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at RedCat Digital.
How to prepare for a job interview at RedCat Digital
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with RedCat Digital, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. RedCat Digital might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at RedCat Digital!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what RedCat Digital is looking for.
