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- Tasks: Transform complex data into actionable insights to enhance customer experiences.
- Company: Join a leading global SaaS FinTech company driving digital innovation.
- Benefits: Competitive day rate, flexible hybrid work, and impactful role.
- Other info: High visibility role with opportunities for growth in a dynamic environment.
- Why this job: Shape data-driven strategies that improve customer outcomes on a global scale.
- Qualifications: Experience in data analysis, strong SQL skills, and excellent communication.
The predicted salary is between 60000 - 70000 ÂŁ per year.
Our client is a global SaaS technology company within the FinTech sector, operating across multiple international markets and delivering digital products at scale. They are seeking a Business Data Analyst to play a pivotal role in shaping data-led decision-making across customer experience, service delivery, and digital platforms.
This is a highly visible contract position for a business-driven analytics leader who can turn complex, fragmented datasets into clear, actionable insights that influence strategy and deliver measurable improvements at scale.
The Role
- As a Business Data Analyst, you will sit at the intersection of data, business strategy, and execution, partnering closely with Service Delivery, Digital Experience, Product, and Engineering teams.
- You’ll help define what “good” looks like, uncover performance gaps, and guide teams toward smarter, faster, and more cost-effective decisions that improve customer outcomes globally.
- You’ll be equally comfortable deep in the data and presenting executive-ready narratives that drive alignment and action.
Key Responsibilities
- Translate complex, multi-source data into clear insights that inform strategy and improve customer and digital experiences across international markets.
- Partner cross-functionally with Service Delivery, Product, Digital Experience, and Engineering teams to influence high-impact decisions.
- Identify root causes of performance issues, uncover inefficiencies, and recommend actions that reduce cost-to-serve while improving customer outcomes.
- Design, build, and evolve scalable measurement frameworks, KPIs, and dashboards that balance global consistency with local and regulatory nuances.
- Deliver compelling, executive-level storytelling, framing insights in simple, actionable narratives that accelerate decision-making.
- Support experimentation and continuous improvement by evaluating impact, measuring outcomes, and scaling successful initiatives globally.
- Contribute to the development of robust data foundations, enabling automation, experimentation, and advanced analytics.
What We’re Looking For
- Proven experience as a Senior Data Analyst (or equivalent) within a SaaS, FinTech, or technology-led environment.
- Strong commercial and operational acumen, with the ability to link data insights to real business levers.
- Advanced SQL skills and strong experience with BI and data visualisation tools.
- Experience working with large, complex datasets and modern data platforms.
- Solid understanding of statistical methods and analytical best practices.
- Python and/or AI capability is strongly preferred, particularly for automation, experimentation, or advanced analytics use cases.
- Exceptional communication skills, with the ability to influence senior stakeholders through clear, concise storytelling.
- Comfortable operating in fast-paced, cross-functional, and international environments.
Why This Contract
- Join a globally recognised FinTech SaaS organisation at a critical point of growth and transformation.
- High-impact role with visibility across multiple senior teams and markets.
- Opportunity to shape how data drives customer experience and digital performance at scale.
- Competitive day rate and flexible hybrid working model.
Business Data Analyst - Customer Success in London employer: RedCat Digital
Contact Detail:
RedCat Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Data Analyst - Customer Success in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even casual coffee chats. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Show Off Your Skills
Don’t just talk about your experience; showcase it! Create a portfolio or a personal website where you can display your projects, insights, and any cool data visualisations you've done. This will make you stand out when you’re chatting with potential employers.
✨Ace the Interview
Prepare for those interviews by practising common questions and having your own questions ready. Make sure to highlight how your skills can directly impact their business goals, especially in customer success and data-driven decision-making.
✨Apply Through Our Website
When you find a role that excites you, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Data Analyst - Customer Success in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Data Analyst. Highlight your experience with data analysis, especially in SaaS or FinTech environments, and showcase your SQL and BI skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Use it to share specific examples of how you've turned complex data into actionable insights and influenced business decisions. Keep it engaging and relevant to the job description!
Showcase Your Communication Skills: Since you'll be presenting insights to senior stakeholders, it's crucial to demonstrate your communication prowess. In your application, include examples of how you've effectively communicated complex data narratives in previous roles. We love a good storyteller!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy to do!
How to prepare for a job interview at RedCat Digital
✨Know Your Data Inside Out
As a Business Data Analyst, you'll be expected to dive deep into complex datasets. Make sure you brush up on your SQL skills and understand the data sources relevant to the role. Be prepared to discuss how you've turned data into actionable insights in previous roles.
✨Master the Art of Storytelling
This role requires you to present data-driven narratives to senior stakeholders. Practice framing your insights in a clear and concise manner. Use examples from your past experiences where your storytelling influenced decision-making or improved customer outcomes.
✨Understand the Business Context
Familiarise yourself with the FinTech sector and the specific challenges it faces. Be ready to discuss how your analytical skills can directly impact business strategy and service delivery. Show that you can link data insights to real business levers.
✨Prepare for Cross-Functional Collaboration
You'll be working closely with various teams, so think about how you can influence high-impact decisions across departments. Prepare examples of successful collaborations and how you’ve navigated different perspectives to achieve common goals.