At a Glance
- Tasks: Boost customer loyalty and reduce churn while driving upsell opportunities.
- Company: Leading telco with millions of customers and a focus on growth.
- Benefits: Competitive salary, bonus, and flexible hybrid working options.
- Other info: Exciting career progression opportunities in a rapidly growing company.
- Why this job: Join a dynamic team and make a real impact in customer retention strategies.
- Qualifications: Experience in CRM roles within subscription-based businesses and strong analytical skills.
The predicted salary is between 44817 - 54777 £ per year.
Working for a leading telco with millions of customers, the Lead Customer Retention Manager will work to increase customer retention, reduce churn, drive upsell & cross-sell opportunities and ultimately increase revenue.
The Lead Customer Retention Manager will work cross functionally with teams across the whole business including the wider marketing team, data/analytics, finance and more.
This is a strategic role, but needs someone who is just as comfortable executing as they are setting out the strategy.
The Lead Customer Retention Manager will have: Lots of experience in a CRM / customer retention role at a subscription based business e. g. telco / telecoms, mobile, broadband, utilities, TV, entertainment, etc.
Experience reducing customer churn Great analytical skills and data driven mindset Strong stakeholder management and communication skills Come from roles like Customer Marketing Manager, CRM Manager, Lifecycle Marketing Manager or similar This is a great opportunity for a talented Lead Customer Retention Manager to join a company going through huge growth, with big opportunity for progression.
Lead Customer Retention Manager70-85k + 20% bonus + benefits London / hybrid
Customer Retention Lead employer: RedCat Digital
RedCat Digital is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the marketing landscape. With a strong emphasis on employee growth and development, team members are encouraged to expand their skills and take on new challenges, all while enjoying the benefits of working in a collaborative environment. Located in a vibrant area, employees also benefit from a supportive community that values creativity and results-driven performance.
