At a Glance
- Tasks: Lead end-to-end service design for millions of customers and thousands of partners.
- Company: High-growth digital business with a strong industry presence.
- Benefits: £100k salary, bonus, and flexible hybrid working options.
- Other info: Exciting opportunity to work in a fast-paced, scaling environment.
- Why this job: Make a real impact by improving customer journeys with innovative design.
- Qualifications: Proven track record in service design and systems thinking.
The predicted salary is between 100000 - 100000 £ per year.
Working for a very high-growth, industry-leading digital business, the Lead Service Designer will lead end-to-end service design across digital journeys, contact centres and operational processes within a complex model involving millions of customers and thousands of partners.
The Lead Service Designer will be responsible for:
- Owning end-to-end service design strategy across complex customer journeys
- Identifying pain points across app, service and operations
- Designing and implementing measurable improvements
- Leading cross-functional initiatives from discovery to delivery
- Blending automation, AI and human support into seamless journeys
- Clearly defining and tracking impact (CX, operational, commercial)
The Lead Service Designer will have:
- A track record of delivering measurable impact (customer behaviour, business performance, operational outcomes)
- Strong systems thinking across digital and operational ecosystems
- Ability to demonstrate tangible impact in previous roles — what changed and how it was measured
- Confidence influencing and leading teams through change
- Comfort operating at pace in a scaling environment
- Experience with or curiosity about AI and automation
Candidates could come from many industries including ecommerce, retail, travel, finance, marketplace, insurance, government, etc. Could come from roles like Senior Service Designer.
This is a great opportunity for a talented Lead Service Designer to help build, scale and deliver real impact at a huge brand, loved by their customers.
Locations
Lead Service Designer in Cheshire, Warrington employer: RedCat Digital
As a Lead Service Designer at our rapidly growing digital business, you will thrive in a dynamic and innovative work culture that prioritises collaboration and creativity. We offer competitive salaries, generous bonuses, and a comprehensive benefits package, alongside ample opportunities for professional growth and development. Join us in London, where you can make a significant impact on millions of customers while working with cutting-edge technology and a passionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Designer in Cheshire, Warrington
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at RedCat Digital for a Lead Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like RedCat Digital before they go live!
We think you need these skills to ace Lead Service Designer in Cheshire, Warrington
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Lead Service Designer at RedCat Digital, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work RedCat Digital does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to RedCat Digital. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at RedCat Digital.
How to prepare for a job interview at RedCat Digital
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with RedCat Digital, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. RedCat Digital might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at RedCat Digital!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what RedCat Digital is looking for.
