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- Tasks: Drive data-led decisions and enhance reporting for customer success.
- Company: Dynamic company focused on customer experience and growth.
- Benefits: Competitive day rate, flexible working environment, and opportunity for contract extension.
- Why this job: Make a real impact by transforming data into actionable insights.
- Qualifications: High-level SQL expertise and experience in dashboard creation.
- Other info: Collaborative team with opportunities for professional growth.
The predicted salary is between 67200 - 67200 £ per year.
We are seeking a highly motivated and experienced Business Intelligence Analyst to join a dynamic Customer Success team on a 3-month rolling contract. In this role, you will play a key part in driving data-led decision-making across Growth, Retention, and Customer Experience functions. You will be responsible for leading and supporting the evolution of business-critical reporting, including the migration of dashboards from country-level to regional-level views, and redesigning underlying SQL (Databricks) queries and ETL pipelines to support this transition. You will also collaborate closely with Data Science and senior stakeholders to enhance KPI dashboards used at C-suite level, ensuring insights are aligned to evolving business needs. Working closely with end users and cross-functional teams, you will gather requirements, refine key metrics, and redesign dashboards (Tableau/Qlik) to deliver clear, actionable insights across customer journeys, retention, and revenue-generating activities. This role requires a strong technical background, especially in SQL, as you will be expected to demonstrate your SQL proficiency during the interview process.
Day to Day:
- Maintain Digital Recommendations reporting and add new use cases.
- Support the CS analytics team on experiments related to revenue-generating activities.
- Maintain Agent Recommendations reporting and provide insights to the Growth & Retention teams.
- Improve Retention reporting to reflect revenue metrics.
- Support the transition of data structures from the existing market model to a new regional model.
- Support Growth & Retention business reviews with insights to enhance revenue-generating programs.
- Create dashboards to visualize end-to-end customer journeys, supporting improvements in the Customer Experience.
Key Responsibilities:
- Design and build interactive, intuitive dashboards to monitor retention and revenue-generating activities.
- Develop and maintain scalable ETL processes to integrate data and support dashboard creation.
- Utilize SQL and Python to query databases, perform data manipulation, and automate analysis.
- Support the Growth & Retention teams by analysing and reporting on A/B testing results.
- Provide historical data for key metrics to establish baseline performance and experiment targets.
- Work closely with Customer Success, Sales, and Marketing teams to understand reporting needs and refine dashboard functionalities.
- Present data-driven insights to business stakeholders and executives in a clear, concise manner.
Quality Assurance:
- Ensure data accuracy and integrity by implementing best practices in data governance and quality control.
- Troubleshoot and resolve any data-related issues quickly.
Technical Skills:
- Strong expertise in SQL for reporting, querying, data manipulation, and ensuring robust data solutions. This skill will be rigorously tested during the interview process.
- Proven experience in building dashboards using tools such as Tableau, Qliksense, or similar platforms.
- Familiarity with ETL processes and tools.
- Experience with A/B testing methodologies and analysis.
Industry Experience:
- Experience with call center data, including understanding relevant metrics and KPIs.
- Familiarity with web data and digital support tools, along with associated KPIs.
Business Intelligence Analyst – High Level SQL experience employer: RedCat Digital
Contact Detail:
RedCat Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Intelligence Analyst – High Level SQL experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by brushing up on your SQL skills. Since this role demands high-level SQL experience, practice common queries and be ready to showcase your problem-solving abilities with real data scenarios.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and tailor your approach to each one!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Share any additional insights or thoughts you had post-interview to show your enthusiasm for the role.
We think you need these skills to ace Business Intelligence Analyst – High Level SQL experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your SQL expertise and relevant experience. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements in data analysis and dashboard creation!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our Customer Success team. Keep it engaging and personal!
Showcase Your Technical Skills: Since this role requires strong SQL skills, make sure to mention any specific projects or experiences where you’ve used SQL effectively. We’ll be looking for examples that demonstrate your technical prowess during the interview!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at RedCat Digital
✨Master Your SQL Skills
Since this role requires high-level SQL experience, make sure you brush up on your SQL skills before the interview. Prepare to demonstrate your proficiency by solving sample queries or discussing past projects where you used SQL to drive insights.
✨Know Your Dashboards
Familiarise yourself with dashboard tools like Tableau and Qlik. Be ready to discuss how you've designed and built dashboards in the past, focusing on how they provided actionable insights for business decisions. Bring examples if possible!
✨Understand the Business Context
Research the company’s customer success strategies and key metrics they focus on. This will help you tailor your answers to show how your skills can directly contribute to their goals, especially in growth and retention.
✨Prepare for Data-Driven Discussions
Be ready to present data-driven insights clearly and concisely. Practice explaining complex data concepts in simple terms, as you'll need to communicate effectively with stakeholders at all levels, including C-suite executives.