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- Tasks: Transform complex data into actionable insights that enhance customer experiences.
- Company: Join a leading global SaaS FinTech company driving digital innovation.
- Benefits: Competitive day rate, flexible hybrid work, and high visibility across senior teams.
- Other info: Opportunity for growth and transformation in a fast-paced, international setting.
- Why this job: Make a real impact on customer success and digital performance in a dynamic environment.
- Qualifications: Experience in data analysis, strong SQL skills, and excellent communication abilities.
The predicted salary is between 60000 - 70000 ÂŁ per year.
A global SaaS technology company within the FinTech sector is seeking a Business Data Analyst to play a pivotal role in shaping data-led decision-making across customer experience, service delivery, and digital platforms. This is a highly visible contract position for a business-driven analytics leader who can turn complex, fragmented datasets into clear, actionable insights that influence strategy and deliver measurable improvements at scale.
The Role:
- As a Business Data Analyst, you will sit at the intersection of data, business strategy, and execution, partnering closely with Service Delivery, Digital Experience, Product, and Engineering teams.
- You’ll help define what “good” looks like, uncover performance gaps, and guide teams toward smarter, faster, and more cost-effective decisions that improve customer outcomes globally.
- You’ll be equally comfortable deep in the data and presenting executive-ready narratives that drive alignment and action.
Key Responsibilities:
- Translate complex, multi-source data into clear insights that inform strategy and improve customer and digital experiences across international markets.
- Partner cross-functionally with Service Delivery, Product, Digital Experience, and Engineering teams to influence high-impact decisions.
- Identify root causes of performance issues, uncover inefficiencies, and recommend actions that reduce cost-to-serve while improving customer outcomes.
- Design, build, and evolve scalable measurement frameworks, KPIs, and dashboards that balance global consistency with local and regulatory nuances.
- Deliver compelling, executive-level storytelling, framing insights in simple, actionable narratives that accelerate decision-making.
- Support experimentation and continuous improvement by evaluating impact, measuring outcomes, and scaling successful initiatives globally.
- Contribute to the development of robust data foundations, enabling automation, experimentation, and advanced analytics.
What We’re Looking For:
- Proven experience as a Senior Data Analyst (or equivalent) within a SaaS, FinTech, or technology-led environment.
- Strong commercial and operational acumen, with the ability to link data insights to real business levers.
- Advanced SQL skills and strong experience with BI and data visualisation tools.
- Experience working with large, complex datasets and modern data platforms.
- Solid understanding of statistical methods and analytical best practices.
- Python and/or AI capability is strongly preferred, particularly for automation, experimentation, or advanced analytics use cases.
- Exceptional communication skills, with the ability to influence senior stakeholders through clear, concise storytelling.
- Comfortable operating in fast-paced, cross-functional, and international environments.
Why This Contract:
- Join a globally recognised FinTech SaaS organisation at a critical point of growth and transformation.
- High-impact role with visibility across multiple senior teams and markets.
- Opportunity to shape how data drives customer experience and digital performance at scale.
- Competitive day rate and flexible hybrid working model.
Business Data Analyst - Customer Success employer: RedCat Digital
Contact Detail:
RedCat Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Data Analyst - Customer Success
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech and SaaS sectors on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. You’ll need to translate complex data insights into clear narratives that resonate with stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your impact.
✨Tip Number 3
Show off your analytical skills by bringing examples of your work to the table. Whether it’s dashboards you’ve built or insights you’ve uncovered, having tangible evidence of your capabilities can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that Business Data Analyst role!
We think you need these skills to ace Business Data Analyst - Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Data Analyst. Highlight your experience with data analysis, especially in SaaS or FinTech environments, and showcase your SQL and BI skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Use it to share specific examples of how you've turned complex data into actionable insights and influenced business decisions. Keep it engaging and relevant!
Showcase Your Communication Skills: Since you'll be presenting insights to senior stakeholders, it's crucial to demonstrate your communication prowess. In your application, include examples of how you've effectively communicated complex data narratives in the past. We love a good storyteller!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at RedCat Digital
✨Know Your Data Inside Out
As a Business Data Analyst, you'll be expected to dive deep into complex datasets. Make sure you brush up on your SQL skills and get familiar with the data tools mentioned in the job description. Be ready to discuss how you've turned data into actionable insights in your previous roles.
✨Master the Art of Storytelling
This role requires exceptional communication skills, so practice framing your insights in a clear and compelling way. Prepare examples where your storytelling influenced decision-making. Think about how you can present complex data in a simple narrative that resonates with stakeholders.
✨Understand the Business Context
It's crucial to link your data insights to real business outcomes. Research the company’s goals and challenges in the FinTech sector. Be prepared to discuss how your analytical skills can directly impact customer experience and service delivery.
✨Show Your Collaborative Spirit
You'll be working closely with various teams, so highlight your experience in cross-functional collaboration. Prepare examples of how you've partnered with different departments to drive improvements. Emphasise your ability to influence decisions and work in fast-paced environments.