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- Tasks: Handle calls and assist at the reception desk in a busy contact centre.
- Company: Join a dedicated team focused on delivering excellent customer service in Redcar and Cleveland.
- Benefits: Receive training, gain experience, and work in a supportive team environment.
- Why this job: Perfect for those who love interacting with people and want to make a difference in their community.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
- Other info: Work hours are Monday to Friday, 08:30am to 5pm, excluding bank holidays.
If you enjoy dealing with the general public and can demonstrate some experience of this, either face to face or over the telephone, then we would be very excited to meet you. Training will be provided to cover all requirements of the role. On a daily basis you would be handling calls from a wide range of people in a busy contact centre environment. You will also be helping to cover a busy reception desk, dealing with people on a face to face basis, within Seafield House.
The Service has a strong customer focus, embedded team working ethics and commitment in delivering customer service excellence to residents of Redcar and Cleveland. If you think you have the skills required and can demonstrate your ability to work effectively as part of a team as well as under your own initiative, the Council would welcome an application from you.
Your primary locations of work will be the Contact Centre, located in the Council Offices, and Seafield House, both of which are located on Kirkleatham Street in Redcar. Candidates will be required to work within service hours of 08:30am to 5pm Monday to Friday (excluding bank holidays).
If you would like more information please contact Early help coordinator team leader Tanya Clark 01642 446922 or contact the apprenticeship team atapprenticeship@redcar-cleveland.gov.uk
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Customer Service Apprentice employer: Redcar Cleveland
Contact Detail:
Redcar Cleveland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Familiarise yourself with the local area and the services provided by the Council. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the community.
✨Tip Number 2
Practice your communication skills, both verbal and non-verbal. Since you'll be dealing with the public, being able to convey information clearly and confidently is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your teamwork abilities by sharing examples of past experiences where you successfully collaborated with others. This could be from school projects, volunteer work, or part-time jobs, as teamwork is a key aspect of this role.
✨Tip Number 4
Reach out to current or former employees of the Council to gain insights into the work environment and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in customer service, whether it's face-to-face or over the phone. Use specific examples to demonstrate your skills in handling calls and dealing with the public.
Showcase Teamwork Skills: Since the role requires effective teamwork, include examples of how you've successfully worked as part of a team in the past. This could be from previous jobs, school projects, or volunteer work.
Express Your Enthusiasm: In your application, convey your excitement about the opportunity to work in a busy contact centre environment. Mention your eagerness to learn and grow within the role, as training will be provided.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'customer service excellence' and 'commitment', to show that you understand the role and its requirements.
How to prepare for a job interview at Redcar Cleveland
✨Show Your Customer Service Experience
Be ready to discuss any previous experience you have in customer service, whether it's face-to-face or over the phone. Highlight specific situations where you successfully resolved issues or helped customers, as this will demonstrate your capability for the role.
✨Demonstrate Teamwork Skills
Since the role requires working effectively as part of a team, prepare examples that showcase your ability to collaborate with others. Think about times when you contributed to a team project or supported colleagues in achieving a common goal.
✨Understand the Role and Environment
Familiarise yourself with the contact centre environment and the specific duties of the Customer Service Apprentice role. This knowledge will help you answer questions more confidently and show your genuine interest in the position.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the role, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you assess if the position is the right fit for you.
