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- Tasks: Be the first point of contact for adults needing care and support.
- Company: Join a compassionate team making a real difference in people's lives.
- Benefits: Enjoy a competitive salary, flexible working, and professional development opportunities.
- Why this job: Make an impact by connecting people to vital support in a dynamic environment.
- Qualifications: Experience in adult social care and strong communication skills are essential.
- Other info: Work in a supportive culture with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Be the first point of contact for adults in need of care and support across Redcar and Cleveland. Our Adult Access Team is the front door to adult social care—where skilled, compassionate professionals make fast, informed decisions that shape lives from the very first interaction. This is a fast-paced, dynamic role where no two days are the same. You\’ll be working at the heart of a responsive, multi-agency environment, using your expertise to assess needs, manage risk, and connect people to the right support—whether that\’s through statutory services or our vibrant voluntary and community sector specialising in assistive technology.
Responsibilities
- Respond to new referrals and enquiries with professionalism and empathy
- Carry out timely, strengths-based assessments in line with the Care Act 2014
- Identify safeguarding concerns and initiate appropriate action
- Provide advice, signposting, and short-term interventions
- Work closely with health, housing, and voluntary sector partners to promote independence and wellbeing
- Support early intervention and prevention to reduce long-term care needs
Qualifications and Skills
- Experience in adult social care, ideally in access, duty, or triage roles
- Strong knowledge of the Care Act, safeguarding, and eligibility criteria
- Excellent communication, assessment, and decision-making skills
- Ability to thrive in a fast-paced, high-volume environment
- A commitment to person-centred, preventative practice
Benefits and Working Arrangements
- Competitive salary and local government pension
- Flexible and hybrid working arrangements
- Access to high-quality training and development
- Supportive team culture and professional supervision
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Telecare Coordinator - Adult Access Team employer: Redcar & Cleveland Borough Council
Contact Detail:
Redcar & Cleveland Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecare Coordinator - Adult Access Team
✨Tip Number 1
Network like a pro! Reach out to professionals in the adult social care sector on LinkedIn or local community groups. We can’t stress enough how valuable personal connections can be in landing that Telecare Coordinator role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Care Act and safeguarding procedures. We recommend practising common interview questions with a friend to boost your confidence and ensure you shine during those crucial moments.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Remember, this role is all about connecting with people in need, so share examples from your past experiences that highlight your strengths in these areas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Telecare Coordinator - Adult Access Team
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for adult social care shine through. We want to see how your experiences and values align with our mission to support adults in need. Share specific examples that highlight your commitment to compassionate care.
Tailor Your Application: Make sure to tailor your application to the Telecare Coordinator role. Highlight your experience in access, duty, or triage roles, and don’t forget to mention your knowledge of the Care Act and safeguarding. We love seeing candidates who understand the specifics of the job!
Be Clear and Concise: In a fast-paced environment like ours, clarity is key. Keep your application clear and concise, focusing on your relevant skills and experiences. Use bullet points where possible to make it easy for us to read and find the information we need.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at Redcar & Cleveland Borough Council
✨Know Your Stuff
Make sure you brush up on the Care Act 2014 and safeguarding protocols. Being able to discuss these confidently will show that you’re not just familiar with the theory, but you understand how to apply it in real-life scenarios.
✨Show Your Empathy
As a Telecare Coordinator, you'll be the first point of contact for adults in need. Prepare examples from your past experiences where you've demonstrated empathy and compassion, especially in high-pressure situations. This will highlight your suitability for the role.
✨Practice Your Communication Skills
Since excellent communication is key, consider doing mock interviews with a friend or family member. Focus on articulating your thoughts clearly and concisely, especially when discussing assessments and decision-making processes.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to risk management and support connections. Think through potential scenarios beforehand and prepare your responses, showcasing your problem-solving skills and ability to work collaboratively with other agencies.