At a Glance
- Tasks: Lead a team to improve rent collection and debt recovery across the borough.
- Company: Join Redbridge Council, a dynamic local authority driving positive change.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Be part of an innovative organisation focused on community support and improvement.
- Why this job: Shape the future of a diverse community while enhancing your leadership skills.
- Qualifications: Experience in rent collection or debt recovery with strong team management skills.
The predicted salary is between 31500 - 38500 £ per year.
Redbridge is one of the most exciting places to be in London right now. Ambitious regeneration plans and new investment are delivering generational change for the borough, enhancing quality of life and creating new opportunities for our communities. We are modernising our organisation to be more agile, innovative and impactful. We are harnessing the full potential of our people as well as technology to shape a modern and innovative local authority. We need leaders who are ready to take things to the next level.
This is a key leadership role in the Council, with responsibility for the effective and efficient collection of rent across the Housing Revenue Account and Temporary Accommodation. We are looking for someone who can bring a sharp focus on improving rent collection, debt recovery and cashflow across the Council, and who has an excellent appreciation of the practical steps on the ground that can make an impact in this area.
You’ll have overall responsibility for a large team (22 people), so it’s important that you have excellent people management skills, working with the team to embed a customer-centric approach while continually looking for opportunities to improve performance, utilising technology to enhance the team’s capacity and provide an easily accessible and consistent experience for tenants. You’ll support the team in making connections across the council, so that we can offer a more rounded and joined-up approach to supporting customers who need additional support. And you can expect considerable contact with elected members, so it’s essential that you can deliver accurate and timely reporting on performance and be confident in your own knowledge of the detail that sits within it.
Redbridge is a hugely diverse borough. So, it’s essential that you appreciate the particular challenges of pursuing arrears and enforcement in such a setting. Early intervention strategies will be key in reducing overall arrears, while we will also look to you to accelerate the court process in relation to more serious cases. You’ll work to ensure clear and consistent messaging to residents, backed up by efficient systems and processes in order to maximise income.
We expect that you will already have significant experience within a rent collection or debt recovery setting that has included managing teams and resources within a target driven environment.
Head of Head of Rent Service employer: Redbridge London Borough Council
Redbridge London Borough Council is an exceptional employer, dedicated to fostering a collaborative and inclusive work culture that prioritises community impact and innovation. Employees benefit from professional development opportunities, a supportive environment, and the chance to make a meaningful difference in residents' lives while working in the vibrant and diverse setting of London. Join us to lead transformative housing management initiatives that enhance service delivery and resident engagement.
Contact Details:
Redbridge London Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Head of Rent Service
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We think you need these skills to ace Head of Head of Rent Service
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Redbridge London Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Redbridge London Borough Council
✨Get to Know Public Sector Values
Before your interview with Redbridge London Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Redbridge London Borough Council.
