General Manager Online Retail

Made in Japan General Manager – Online Retail & Wholesale Full-Time | Permanent | Based in West YorkshireLocation & Working HoursBased at our warehouse / office in Batley West Yorkshire, Monday–Friday 9am–5pmAbout UsMade in Japan UK is the country\’s leading importer of Japanese tableware and homeware, independent and based just outside Leeds. Over the past seven years, we have built a loyal and growing customer base through our online Shopify store and a strong network of wholesale clients including renowned restaurants, independent retailers, and hospitality venues.As a design-led business with a commitment to quality, service and online storytelling, we are entering an exciting new phase of growth. To support this, we are seeking a capable and experienced Manager to oversee daily operations, support our team, and help us deliver continued excellence across all areas of the business. Alongside our warehouse HQ, we also run a retail store, Found at Redbrick, within Redbrick.This role will not manage the store or team, but we value collaboration across the business and encourage shared thinking between online, wholesale and retail.We\’ve built something we are proud of, but there is much more to do. We are now looking for someone to help us strengthen our foundations and lead the next phase of growth from the inside out.The RoleAs General Manager, you will take ownership of our daily operational processes and team coordination, ensuring the smooth and efficient running of the business.You will be responsible for leading a team of 7, across warehouse fulfilment, sales, customer service and technical support. This is a hands-on leadership role with broad responsibilities, covering day-to-day operations, sales team management, logistics and sales growth. You will be organised, driven and commercially aware, ready to take ownership of how things run and help move the business forward.Key Responsibilities1. Operations & LogisticsOversee daily warehouse operations, from stock intake to order dispatchEnsure processes are followed, efficient, and continually improvedCoordinate with couriers, suppliers, and internal teams to meet timelinesLead wholesale sales, with support from part time sales colleague and co-founderIdentify ways to grow and streamline both online and wholesale salesMaintain and build relationships with wholesale customersSupport the planning and execution of product launches and seasonal campaigns3. People & Team ManagementLead and support a small team across dispatch, customer service, and adminResponsible for managing team, new hires and day to day tasksMaintain our positive, productive, and accountable team culture4. Supplier & Inventory ManagementManage purchase cycles and supplier communication (mainly in Japan)Plan stock levels and oversee goods-in processLiaise with freight agents and manage delivery timelines5. Systems, Admin & CoordinationOversee Shopify, Square, and other operational toolsSupport admin tasks and reporting for both day-to-day and strategic needsRecommend and implement improvements to systems and processesKPIs & Success MetricsYou\’ll be supported with clear, practical metrics to track progress, including: Dispatch accuracy and order turnaroundCustomer satisfaction and issue resolutionSales growth across Shopify and wholesale channelsStock accuracy and purchasing efficiencyTeam engagement and performance reviewsSupplier communication and delivery timelinesQuarterly reviews will support you to reflect, plan, and keep growing in the role.Salary & BenefitsPerformance based bonus of up 10% of base salary28 days holiday (including bank holidays)What We\’re Looking ForCommercial mindset and sales experience particularly wholesaleExperience leading operations and people in a small or growing businessComfortable managing and developing a teamStrong organisational and problem-solving skillsConfident with software, systems, and improving processesSelf-motivated, honest, and excited to help build something long-termBonus: interest in Japanese design, food, or homeware (not essential)Why Work With Us?We\’re a values-led business with a hands-on culture. We care about what we do, and we take pride in doing things properly. You won\’t be a cog in a machine here—you\’ll be at the centre of a growing, energetic business that values input, initiative, and people who get stuck in.If you\’re ready to take ownership, make improvements, and be part of something that\’s genuinely special, we\’d love to hear from you.Please send your CV and a brief explanation of why you want to join the Made in Japan team tophilip@mij.co.ukPlease note that unfortunately we are unable to respond to unsuccessful candidates, however we would like to thank you for your interest in our company.

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