Full Time Interior Sales Advisor

We are currently looking to recruit a full-time Interior Sales Advisor (40 hours per week) to support our Retail Team, based at our beautiful Redbrick store. This Interior Sales Advisor will play a key role in delivering an exceptional customer experience, offering expert product knowledge and interior styling advice while driving sales and supporting store targets. The role requires a flexible and proactive approach, with the ability to adapt to the needs of the business, including weekends and peak trading periods. As a trusted Key Holder, you will also take responsibility for opening and closing the store, ensuring security procedures are followed and supporting the smooth running of daily operations in the absence of management.

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Interior Sales Advisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, the Interior Sales Advisor is responsible for providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.

• Trusted Key Holder responsible for opening and closing the store, ensuring all security and cash handling procedures are followed.
• Supporting store operations and supervising the sales floor in the absence of management, including handling customer escalations.
• Provision of exceptional customer service to OKA customers.
• Providing advice and guidance on products to customers in person and via phone.
• Generating and maximising revenue to meet sales targets.
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes.
• Identifying sales opportunities.
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS).
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areas.

• Previous luxury retail experience, ideally within the furniture or homeware sectors.
• Passion for providing best-in-class customer service and building lasting customer relationships.
• Proven soft selling skills, including link-selling of complimentary products.
• Good organisational skills and the ability to prioritise.
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training.
• Target-driven.
• Keen interest and enthusiasm for beautiful interiors.
• A creative, problem-solving spirit.
• Passion for the OKA brand.

• 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases.
• Day off for your birthday.
• Health Cash Plan.
• Enhanced Maternity Pay.
• Employee Assistance Programme.
• Eligibility for a discretionary company Bonus Scheme.
• Discounts on 60+ UK retailers via My OKA benefits platform.
• Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail-order service and a thriving website.