Key Account Manager -Service (Permanent) in Birmingham

Got a track record of building brilliant relationships that deliver real outcomes?

The Challenge: We are Europe’s biggest Performance CSS, managing £1. Birmingham (2 days a week in office, 3 days remote).

Salary: Competitive salary + performance bonus.

Department: Retail Partners Team

Start Date: ASAP - reviewing applications weekly.

We are looking for a Key Account Manager who genuinely enjoys working with retailer affiliate, marketing and PPC teams to help them succeed. Someone who gets satisfaction from solving problems, building trust, and delivering exceptional results through strong relationships. If you have a strong track record of relationship-building and delivering results, we will teach you the specifics of affiliate and PPC.

You will manage a portfolio of Enterprise retail clients, serving as the primary point of contact for their affiliate managers, marketing teams, and PPC specialists. You will help these teams get the best results from their performance marketing campaigns.

• Build strong working relationships with retailer affiliate managers, marketing teams and PPC specialists.
• Understand each retailer's performance marketing strategy and how we fit into it.
• Develop practical account plans with realistic KPIs for each retail client.
• Run regular business reviews that actually add value to their affiliate and PPC campaigns.
• Keep the CRM up to date (yes, it’s boring, but it matters).
• Hit your quarterly targets by focusing on client outcomes, not pushy sales tactics.
• Learn and understand your retail clients' businesses, their marketing goals and campaign objectives.
• Coordinate with our internal teams (Sales, Traffic Management, Marketing) to deliver results.
• Share best practices and insights that help clients achieve their goals.

You have a proven track record of building and maintaining exceptional B2B client relationships. You can demonstrate how your relationship-building has driven real business value. You can juggle multiple retail accounts without dropping the ball. You can analyse data and turn it into actionable recommendations. You communicate clearly, whether the news is good or bad. You thrive at exceptional customer success and relationship-building. You find satisfaction in delivering outstanding value to retail clients. You are comfortable learning new sectors quickly (we will teach you affiliate and PPC). This role is perfect if you are passionate about building relationships that deliver measurable outcomes. You will have the opportunity to become a trusted partner to leading Enterprise retailers, making a real difference to their performance.

We do not expect you to know affiliate marketing or PPC inside out. You will work with established Enterprise retailers, have the support you need to succeed, and be recognised for the exceptional value you bring through your relationship expertise.

A customer success role where relationship excellence and outcomes are truly valued.

• Enterprise retail clients with established affiliate and PPC programmes.
• Full training on affiliate marketing and PPC (we will teach you everything you need).
• Competitive salary that rewards exceptional performance.
• We offer 25 days annual leave plus all UK public holidays with the opportunity to buy more.
• The tools and support to actually help your clients succeed.
• Company pension.
• Discretionary bonus.
• Group life assurance of 10x fixed annual salary up to £500,000 cover.
• Training budget.
• Charity donation salary sacrifice match scheme.
• External counselling service available.
• Access to the UK bike2work scheme and Electric Vehicle schemes.
• Full ongoing training is provided within the team and from external training sources.

Tell us about your track record of building exceptional client relationships and the outcomes you have achieved. Don’t worry if you haven’t worked in affiliate or PPC before, we can teach you that.

NO AGENCIES - Please note we do not accept applications from agencies. Redbrain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, disability, gender reassignment, pregnancy and maternity, sex or sexual orientation, race, religion or belief or any other protected characteristic. This policy applies to all employment practices within our organisation, including but not limited to recruitment, promotion, compensation, benefits and training.