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- Tasks: Provide first and second-line IT support for hardware, software, and cloud services.
- Company: Join a prestigious FTSE 250 company in the heart of London.
- Benefits: Competitive salary, on-site role, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: 12 months of IT helpdesk experience and knowledge of Microsoft 365 and Active Directory.
- Other info: Enjoy a vibrant work environment with occasional travel across the UK.
The predicted salary is between 30000 - 42000 £ per year.
First and second-line IT support role to work in a prestigious, busy FTSE 250 Head Office supporting hardware, software, and cloud services. This role includes occasional travel to other sites in the UK. Please note this is a 5 day a week on-site role in the London Bridge area.
Main responsibilities include:
- Technical Support & Service Delivery
- Provide first and second-line support for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot and resolve incidents using remote support tools (e.g., SCCM, Intune, TeamViewer).
- Manage and maintain Active Directory, Microsoft 365, Teams, and Exchange Online environments.
- Administer endpoint security, patching, and compliance monitoring.
- Support audio-visual and telephony systems including Zoom and MS Teams.
- Assist with Microsoft 365 administration and collaboration tools.
- Support remote and hybrid working technologies.
- Operate within ITIL framework for incident, problem, and change management.
- Use ticketing systems to log, track, and resolve issues within agreed SLAs.
- Deliver IT training and awareness sessions for end-users.
- Create and maintain technical documentation and knowledge base articles.
Essential Skills & Experience required:
- At least 12 months of IT helpdesk support in a similar role.
- Professional telephone manner.
- Understanding of Active Directory (including Administration).
- Microsoft 365 (including user/license Administration).
- MS Teams knowledge.
- Azure (Entra ID) user and group administration.
- Knowledge of networking fundamentals and security practices (including Networking TCP/IP, DHCP/DNS).
Ideally you will also have the following:
- Experience with setting up and troubleshooting Zoom/Teams meetings.
- Experience with Freshservice IT service management or another leading ITSM tool.
- Software applications support.
If you meet the criteria above then we very much look forward to hearing from you.
Information Technology Support Analyst employer: Red Top Resources
Contact Detail:
Red Top Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking events. Bring up specific examples of how you've tackled IT issues in the past – it’ll make you stand out!
✨Tip Number 3
Don’t forget to follow up! After an interview or meeting, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Information Technology Support Analyst role. Highlight your experience with first and second-line support, especially with tools like SCCM and Intune. We want to see how your skills match what we're looking for!
Show Off Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in real situations. Talk about your experience with Active Directory, Microsoft 365, and any troubleshooting you've done. We love seeing practical examples!
Be Professional Yet Approachable: When writing your application, keep a professional tone but let your personality shine through. We appreciate a friendly approach, especially since this role involves helping others. Make it clear that you’re someone who can communicate well with end-users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Red Top Resources
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Microsoft 365, and Teams. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with them.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in a timely manner. Think about times when you’ve used remote support tools like SCCM or TeamViewer to fix problems and be ready to explain your thought process.
✨Familiarise Yourself with ITIL Practices
Since this role operates within the ITIL framework, it’s crucial to understand incident, problem, and change management. Brush up on these concepts and be prepared to discuss how you’ve applied them in your previous roles.
✨Practice Your Communication Skills
As you'll be delivering training and support to end-users, having a professional telephone manner is key. Practice explaining technical concepts in simple terms, so you can demonstrate your ability to communicate effectively during the interview.
